- Focus on the Family (Colorado Springs, CO)
- …documented criteria + Provides troubleshooting and diagnosis of service issues and resolution as promptly and professionally as possible + Identifies and documents ... up with customers regarding outstanding service requests, and provides satisfactory resolution prior to closing tickets + Provides technical support for desktop… more
- ADP (Alpharetta, GA)
- …Consultant.** **Job Responsibilities:** + Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, ... Lead handles most complex. + Deliver effective client communications and ticket management/ resolution via CRM. Ensure that customer needs are addressed; work with… more
- Amentum (Springfield, VA)
- …procedures. + Document, track, and monitor customer problems to ensure a timely resolution . + Use Microsoft Office suite to perform job duties. + Apply internet ... sites as required. + Apply effective listening, customer service, and problem resolution skills. + Courteously handle unsatisfied customers. + Responds to and… more
- O'Neal Industries, Inc. (Birmingham, AL)
- …Act as a trusted team member advocate in the areas of conflict resolution , EEO matters, EAP referrals, etc. + Develop and maintain relationships with organizational ... & selection, benefits, employee relations, training & development, and conflict resolution . + Experience working in both an office and warehouse environment… more
- Cummins Inc. (Columbus, IN)
- …problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team ... performance of individual calibrated features and/or components. Owns problem resolution for moderately complex components, products, systems, subsystems or services… more
- General Motors (Wentzville, MO)
- …involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing ... point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work...+ Support the incident management process to coordinate issue resolution + Support the label printing process at locations… more
- Sunrise Senior Living (Bethesda, MD)
- …review of engagement improvement plans. + Resolve customer concerns using the problem resolution program. + Participate in Resident Council meetings. + Commit to say ... GM in resolving Hotline Call Reports. + Encourage forgiveness after conflict resolution . + Use conflict resolution techniques to achieve mutual understanding.… more
- Caterpillar, Inc. (Griffin, GA)
- …to diverse situations. + Identifies and documents specific problems and resolution alternatives. + Examines a specific problem and understands the perspective ... analyze risks and benefits of alternative approaches and obtain decision on resolution . + Uses fact-finding techniques and diagnostic tools to identify problems.… more
- Broadcom (Broomfield, CO)
- …global customers and the expert they turn to for troubleshooting, diagnosis, and resolution . Our Technical Support Engineers are the "face" of Broadcom to IT ... like engineering, field teams and other technical experts to drive resolution to critical situations . Collaborating with experienced Senior engineers to… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …identification of referrals to a Health Coach/case management, and identification and resolution of quality issues. Monitors and analyzes the delivery of health care ... which can be used for education of network providers, identification and resolution of quality issues and inappropriate claim submission. * Maintains outstanding… more