- Western Digital (Colorado Springs, CO)
- …storage solutions. This role provides advanced troubleshooting, drives cases to resolution , and ensures the highest level of customer satisfaction through expert ... + Create, manage, and resolve Level 3 support cases, ensuring timely resolution within specified SLAs. + Document customer interactions and technical issues. +… more
- Coherent (Wilsonville, OR)
- …capacity increases + Work on customer RMA events, providing robust containment and resolution and using an 8D report format + Determine root cause and corrective ... product or material. + Submit formal changes required for improvements or issue resolution , coordinating with other teams as needed + Create and maintain detailed… more
- ManpowerGroup (Warren, MI)
- …Support** + Perform production team member duties and attend necessary problem resolution meetings (eg white board meeting) as required to support production ... of "clean points" as required. + Quality Data Gathering, Reporting and Issue Resolution + Gather data for periodic reports. Record, assist in the data maintenance… more
- MartinFederal Consulting, LLC (Huntsville, AL)
- …t rack, document, and report incidents from initial detection to final resolution in accordance with NASA standard operating procedures and established service level ... of SOC service requests, problem identification, root cause analysis, escalation, resolution , and closure for all SOC service requests in accordance with… more
- Clarios (West Union, SC)
- …teams + Facilitate and Support problem solving on preventative/corrective action for resolution of issues or concerns related to quality + Coordinate cross ... of Plant or Division management + Contact customers or suppliers regarding resolution of quality or product liability problems of a technical nature (includes… more
- PrincePerelson & Associates (Salt Lake City, UT)
- …and financial institutions * Assist in projects to improve the customer and fraud resolution experience **What We're Looking For** * 2-3 years of contact center or ... Monday-Friday schedule * Hands-on experience in fraud prevention and resolution * Opportunities to contribute to process improvements in...and are looking to grow your career in fraud resolution and customer service, we'd love to hear from… more
- GE HealthCare (Salt Lake City, UT)
- …position is a customer-facing role that is focused heavily on issue resolution and problem solving primarily within the inventory management sphere. GE HealthCare ... + Responsible for managing weekly cycle count process and any inventory discrepancy resolution . Works to resolve inventory issues with problem parts, bin to bin… more
- Allegion (CO)
- …tools + Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. ... defect free cases to supporting departments for review and resolution as applicable. + Utilize and manage appropriate ERP...on customer service requests daily to ensure timely customer resolution . + Accurately document service request in CRM to… more
- The Joint Commission (Oak Brook, IL)
- …support cases, logging issues with product lines, technical troubleshooting, issue resolution , providing appropriate documentation on the resolution and case ... non-technical management levels. Must be able to own customer issues, push for resolution and keep the customer informed along the way. 1. Highly motivated,… more
- City of New York (New York, NY)
- …procedures. - Advising agency leadership on EEO matters and complaint and inquiry resolution . - Preparing required quarterly EEO reports to be submitted to the ... strategic plan initiatives. - Facilitating mediation and alternative dispute resolution . - Managing internal and external EEO databases, ensuring accurate… more