- SAIC (VA)
- …will manage the Tier 3 queue in ServiceNow, drive complex issues to resolution , and provide clear, professional communication to end users and stakeholders. The ... queue end-to-end: + Triage and prioritize escalations. + Drive troubleshooting and resolution . + Document findings, actions taken, and resolution steps clearly.… more
- Amazon (San Francisco, CA)
- …line optimization across program budget and capabilities - Lead complex issue resolution across the NPI cycle Cross-functional Management: - Partner with EPM to ... - Lead factory engagement and maintain strong CM relationships - Drive resolution of technical and operational challenges - Lead operations core team meetings… more
- Henry Ford Health System (Detroit, MI)
- …DUTIES AND RESPONSIBILITIES: + Conducts internal investigation, negotiation, and resolution of asserted professional and general liability, workers compensation and ... their attorneys or representatives. + Oversees and coordinates external investigation and resolution of claims, notices of intent and lawsuits and acts as a… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …problems with their computer equipment, diagnose and make recommendations for a resolution ; + Assist with student online exams including Examplify, NBME, and COMAT; ... the video play back system; IT Responsibilities + Provide immediate problem resolution or escalation to appropriate level of support/management; + Record actions… more
- Trace Systems Inc (Portsmouth, VA)
- …at Tier 2 will be forwarded to Tier 3 support for assistance and resolution . + Create and manage tickets, ensuring proper documentation and follow-up of each issue. ... checkout procedures. + Perform deeper technical troubleshooting and issue resolution , escalating unresolved matters to the appropriate higher-level personnel. +… more
- Carrington (Plano, TX)
- …and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all ... team member. + Perform necessary steps to provide call resolution which may include setup and routing of process...follow-up and complete customer call backs to ensure inquiry resolution . + Collect payments whenever necessary and appropriate. +… more
- BCMC (Arlington, VA)
- …asset owners who experience cyber-attacks, providing immediate investigation and resolution . Contract personnel perform investigations to characterize the severity ... determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network… more
- Quanta Services (Houston, TX)
- …support during close cycles and coordinate across functional teams for issue resolution . + Ensure compliance with accounting standards, SOX controls, and internal ... satisfaction and training adoption rates. + Maintain SLA compliance for issue resolution and system support. + Contribution to process improvement and automation… more
- PennyMac (Fort Worth, TX)
- …sustainable solutions, ultimately minimizing losses and guiding borrowers towards a permanent resolution of their delinquency. The Default Loan Counselor will : + ... call overflow and addressing customer inquiries + Provide comprehensive service, resolution , and detailed documentation for escalated customer issues + Proactively… more
- PPL Corporation (Ghent, KY)
- …and maintenance functions with problem identification, engineering analysis, and problem resolution activities. The position will be filled based on the successful ... and maintenance functions with problem identification, engineering analysis, and problem resolution activities. + Prepares and presents reports giving conclusions of… more
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