- Percepta (Melbourne, FL)
- …inquiries using our clients' resources, and create and manage complex cases through to resolution . The CSM will deliver and foster a premier level of service for our ... Experts (Sales and Technical), Field Service Engineers, and Concern Resolution Specialists **TRUST** + Act as a liaison between...issues or concerns to the point of escalation or resolution + When providing information, check for understanding and… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …to IT systems including day\-to\-day operations, monitoring and problem resolution for all of the client\/server\/storage\/network devices, mobile devices, ... Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.<\/span><\/span><\/span> <\/span><\/li>\n + Provides support for the… more
- Battelle Memorial Institute (Atlanta, GA)
- …data management skills. **Responsibilities** + Assist to develop new qualitative high- resolution LC-MS based methods for confirming exposures to toxins, chemical ... drugs of abuse from clinical samples + Collect, document, and review High- resolution MS spectra, following established protocols + Coordinate and manage reference… more
- Truist (Orlando, FL)
- …accurately so that clients have an effortless experience that results in first call resolution . This vital position has an impact on millions of clients annually and ... behalf of the Executive Leadership. The teammate will provide resolution in a professional and respectful way to ensure...logged with detailed explanation of the issue and the resolution in various databases for tracking, trending, and coaching… more
- Nightwing (Annapolis Junction, MD)
- …support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. ... 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …Continuous Improvement + Establish and manage KPI dashboards tracking response time, resolution rate, CSAT/NPS, agent productivity, and service quality. + Own and ... brand-consistent service delivery. + Ensure consistent escalation management and timely resolution of complex or high-impact customer issues. Escalation Management +… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …internal EEO Specialist , process EEO complaints, coordinating Alternative Dispute Resolution (ADR), developing and providing EEO Training, maintaining EEO data, ... to include counseling, coordinate ADR and investigations. Incumbent attempts effective resolution during informal stage. - Monitors complaints to ensure effective… more
- Truist (Whiteville, NC)
- …so that clients have an effortless experience that results in first call resolution . This vital position utilizes a variety of software tools to navigate client ... Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines… more
- Themis Insight (Fort Meade, MD)
- …support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. ... 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status… more
- LA Care Health Plan (Los Angeles, CA)
- …teams to resolve critical incidents, ensuring high-level customer service and quick resolution . (50%) Takes the lead and/or assists IT Management with the completion ... technical issues via phone, email, or chat, ensuring professional and timely resolution . (5%) Writes, reviews, and updates Standard Operating Procedures (SOPs) based… more