- AIG (Atlanta, GA)
- …TPA performance outcomes for allocated TPAs, and day to day engagement and escalation resolution . How you will create an impact + Lead TPA engagements for allocated ... Serve as an escalation point of contact for issue resolution that put the AIG customer/client experience at risk...with strong influencing communication skills. + Experience in conflict resolution , or the ability to de-escalate tense situations -… more
- BAE Systems (Vicksburg, MS)
- …to provide 24/7/365 remote operations, initial contact support, and first-call resolution for POTS telecom systems, ensuring reliable voice and digital ... be responsible for providing remote initial contact support and first-call resolution activities via telephone and digital communication POTS telecom systems,… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …inquiries accurately & efficiently resulting in acceptable quality, First Contact Resolution , and performance. + Provides outreach related to claims, onboarding, ... needs while taking ownership and accountability for issue identification and resolution . + Ongoing participation in meetings, training, and skill development to… more
- Percepta (Dearborn, MI)
- …expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). + Diagnose and resolve ... Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution . + Monitor and communicate patterns in software-related issues to team… more
- SAIC (Fort Meade, MD)
- …and software integration. The SA will remain involved in the resolution process and ensure frequent communication with stakeholders and management. Responsibilities ... 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems + Provide support to IT systems include day-to-day operations,… more
- Allied Universal (San Jose, CA)
- …of excellence through expert-level employee relations guidance and proactive conflict resolution .** + **Empower and elevate people leaders by delivering dynamic, ... effective customer service and various measures, including complaint investigation, grievance resolution , focus groups, etc., as appropriate to the situation and the… more
- Cedars-Sinai (Torrance, CA)
- …client's inquiries, concerns, and issues, and following up on accounts to ensure resolution . Serves as liaison between CSRC Services and Clinical Departments in the ... calls and research needed to bring account to final resolution . + Make recommendations for improved operational processes so...is routed to the appropriate work queue for final resolution . + Attends specialty clinical huddles as requested and… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …procedures and standards. + Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. + Assists ... + Experience working directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis,… more
- Envista Holdings Corporation (San Diego, CA)
- …meeting and/or exceeding their expectations. + Provides timely response and resolution to customers' requests, such as: product questions, product quotation, product ... accounts in terms of driving utilization, customer relationship management, problem resolution , and business and territory planning. + Proven effective verbal,… more
- AbbVie (North Chicago, IL)
- …-Increased throughput (enables fast PK same day turnaround time, with same resolution as longer method) -Greater resolution while maintaining throughput ... -Equivalent resolution , while producing cost savings on consumables such as columns or solvent + Summarize and present data and conclusions Qualifications Minimum Qualifications + Currently enrolled in university, pursuing a PhD in Analytical Chemistry,… more