- United States Senate Federal Credit Union (Staunton, VA)
- …assists in the daily activities involved in the operation of the retail branch and/or contact center . Serves as an ambassador of USSFCU by espousing our "Better ... reports for memberships and loans. + Acts as Quality Agent (QA Cards) - Ability to understand expectations (Key...asked to assist at other branches and/or support the contact center depending on staffing needs. +… more
- Amazon (Dallas, TX)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
- NTT America, Inc. (Fargo, ND)
- …and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center - REMOTE to ... part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a...primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365… more
- TruGreen (Rochester Hills, MI)
- …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around...not limited to barging in, taking over and assisting agent with customer. + Supports location leadership in all… more
- Amazon (Austin, TX)
- …the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of physical and ... virtual worlds, including AI-powered systems and agent -based workflows, reaching beyond what is shown on a...industry-standard design platforms and AI-driven prototyping tools. As a Senior UX Designer, you will work alongside a cross-functional… more
- RVO Health (New York, NY)
- …for overseeing machine learning-driven voice experiences, managing the product roadmap for contact center technology and driving continuous improvements. We are ... **AT A GLANCE** RVO Health is looking for a Senior Product Manager - Medicare to play a key...any required approvals. + Manage the product roadmap for contact center technology; prioritize features, define user… more
- Walmart (Bentonville, AR)
- …**CCaaS Platform** , we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform. Our mission is to ... Engineers. You will be responsible for driving the development of our multi-tenant Contact Center Platform and building foundational frameworks that power our… more
- Turner & Townsend (Leesburg, VA)
- …the world. **Job Description** **Turner & Townsend** are looking for a ** Senior Construction Manager** to lead and oversee the construction of large-scale, ground-up ... data center projects. You will be responsible for all aspects...project execution. + Serve as the primary point of contact for the client, facilitating clear and effective communication.… more
- OneMain Financial (Baltimore, MD)
- We are seeking a CCaaS Senior Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our ... CCaaS ( Contact Center as a Service) solutions. The...dialer systems (eg, predictive, preview, power, auto-dialers) to improve contact efficiency and agent productivity. + Ensure… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing ... NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational...current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): ###,… more
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