- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE...**A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics… more
- Molina Healthcare (Kenosha, WI)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... intelligent routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass"… more
- Capgemini (Atlanta, GA)
- **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full lifecycle of client… more
- Walmart (Bentonville, AR)
- …automation, self-service, and AI-assisted engagement. + Stay ahead of trends in ** cloud contact center, speech analytics, workforce optimization, and generative ... define and execute the long-term vision for our enterprise contact center ecosystem, leveraging cloud -based contact...+ Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent).… more
- OneMain Financial (New York, NY)
- …as communication tools for voice, video, chat, and collaboration. Experience with cloud -based contact center solutions and integrations with other business ... for defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market… more
- CTG (Buffalo, NY)
- …governance and oversight throughout the solution delivery lifecycle. + Advise senior leadership and communicate architectural concepts to technical and non-technical ... in Computer Science, IT, Engineering, or related field. + 7+ years in cloud architecture; 3+ years focused on Retail/Consumer banking technology. + Strong knowledge… more
- American Family Insurance - Corporate (Madison, WI)
- …of project management processes, tools, and techniques. + This position requires Genesys Cloud certification. Three certifications will need to be earned ... business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role,...on ongoing projects. + You will serve as primary contact for user questions regarding supported applications. + You… more