- Northwell Health (New Hyde Park, NY)
- …of multiple communications strategy teams and associated staff across all customer -facing digital channels managed by Marketing & Communications on behalf of ... for developing, advocating for and directing the implementation of a holistic customer communications journey across all owned touchpoints, as well as the… more
- Acxiom (Concord, NH)
- …Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- Amazon (Seattle, WA)
- … Engagement Technology Team and our mission is to design Earth's best customer service where every interaction is intuitive, effortless, seamless, and ... empathetic. We are seeking a customer -focused Director of Software Development to lead...service technologies and generative AI solutions for Amazon Customer Service . In this role, you will… more
- Astellas Pharma (Northbrook, IL)
- …AI, analytics, and automation to modernize and enhance global customer engagement capabilities. **Essential Job Responsibilities:** **_Network Leadership & ... the global architecture and support model for all call center and customer engagement platforms (voice, IVR, CTI, omnichannel). + Lead digital transformation of… more
- Amazon (Santa Clara, CA)
- …* Collaborate with senior leaders across Amazon to identify and prioritize customer service opportunities * Design and develop experiments to test hypotheses ... Amazon is seeking a visionary leader to revolutionize our Customer Service (CS) technology through the power...(CS) technology through the power of AI. As a Director of Product Management for Customer Engagement… more
- iHeartMedia (Los Angeles, CA)
- …network - and almost 4 times the size of the largest ad-supported music streaming service . And we were just recognized as one of the Top Media Sales Organizations by ... Tour; + iHeartRadio is the **\#1 streaming radio digital service ** in America; + Our **social media footprint** is...to apply active listening skills to validate understanding of customer needs + Understanding of impact of your own… more
- Lilly (Indianapolis, IN)
- …Partner with Cyber security to define and implement a cyber roadmap. + ** Service Management** : Establish and maintain an excellent service management ecosystem, ... : Meet financial and headcount targets, optimize spend, and ensure effective service delivery. + **Strategy Management** : Establish the 3 to 5-year strategic… more
- Walmart (Bentonville, AR)
- …like ETL batch processing streaming ingestion scrapers API and crawlers Data warehousing service for structured and semistructured data or to MPP databases such as ... methodologies Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementing business… more
- SMBC (Torrance, CA)
- …is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing ... California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals. The anticipated… more
- ServiceNow, Inc. (Santa Clara, CA)
- …work hands-on with the team to identify defects during code review, troubleshoot customer issues and defects, and architect solutions to features and problems. + A ... strong focus on customer outcomes and the ability to work cross-functionally to...+ Experience with Kubernetes, cloud-native stacks, load balancers, and service mesh architecture + Experience with OAuth, OpenID, PASETO,… more