- ServiceNow, Inc. (Santa Clara, CA)
- …better. What you get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced ... level of interaction and personalized service during account level escalation . The Account Escalation Manager ...services. Note THIS IS NOT A SALES OR SALES SUPPORT ROLE. **What you get to do in this… more
- Microsoft Corporation (New York, NY)
- …help us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your ... weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior...perspective. Acts as an expert and provides guidance to Support Escalation team members on how to… more
- MongoDB (Austin, TX)
- …like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As ... is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important...to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident… more
- SAP (Newtown Square, PA)
- …Plans, coordinating across different Lines of Business, and reporting back to senior management / stakeholders. Support projects and initiatives around ... to choose from. SAP Enterprise Cloud Services (ECS) Customer Escalation team is part of the ECS Global Customer...with various units of ECS like Cloud Major Incident Manager , Manager -on-Duty and experts from various areas… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a **Sales and Use Tax Senior Manager ** responsible for overseeing all aspects of transaction tax compliance and ... identifying opportunities for cost savings and risk mitigation, the Senior Manager directly contributes to the firm's...Group, Finance, and external consultants to gather data and support valuations, and manage property tax audits and appeals… more
- L'Oreal USA (Berkeley Heights, NJ)
- …/ Job Search (https://careers.loreal.com/en\_US/jobs/SearchJobs) / 209561 Senior Manager , IT Supply Chain (L4 Support & Business ... Full - Time 17-Jun-2025 Job Title Senior Manager , IT Supply Chain (L4 Support &...the organization. While you will serve as the final escalation point for L4 support , your primary… more
- Simon & Schuster (New York, NY)
- …and territories. For more information visit our website at www.simonandschuster.com. The ** Senior Manager , Client Services & Support ** is responsible ... for leading and overseeing the enterprise-wide support of end-user computing environments. This role manages a...issues, and maintain high levels of customer satisfaction. The Senior Manager plays a key role in… more
- PNC (Clayton, MO)
- …and have an opportunity to contribute to the company's success. As a Sales Support Manager within PNC's Treasury Management Sales organization, you will be based ... remotely, at manager 's discretion. Additional Details: * As a Sales Support Manager within PNC's Treasury Management organization, will be responsible for… more
- Celonis (Raleigh, NC)
- …Support and you will be based in Raleigh, USA. **The Role:** As a Customer Support Delivery Manager , you will be responsible for the renewal of Premium ... the business. You will also be their point of escalation and ensure a regular cadence of meetings with... contract and support OLAs. As a Support Delivery Manager , you will ensure a… more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- **Job Description Summary** The Senior Manager , Cybersecurity Operations provides oversight and leadership for the global 24/7 Security Operations Center (SOC), ... of security events in a hybrid operating model. The Senior Manager , Cybersecurity Operations, is accountable for...and internal stakeholders to investigate complex alerts and coordinate escalation , and execute or support response actions… more