- Truist (Raleigh, NC)
- …to the shared knowledge base. 8. Provide assistance in improving the incident , problem , and change management processes, following ITIL best practices. ... the team. 12. Escalate complex or unresolved issues to senior engineers or technical experts when necessary. 13. Support...Management (ITSM) tools such as ServiceNow, and familiarity with incident , problem , and change management processes. 5.… more
- AeroVironment (Germantown, MD)
- …long-term preventive measures. + Lead continuous improvement efforts in ITSM processes ( Incident , Problem , Change, and Knowledge Management). + Develop and ... user experience, and support effectiveness. **Position Responsibilities** 1. Critical Incident Resolution + Act as the final point of...IT support, with at least 2 years in a senior technician, engineer, or escalation role. + ITIL Foundation… more
- BAE Systems (Maple Grove, MN)
- …identify vulnerabilities, and provide corrective actions to the Information System Security Manager - ISSM. + Audit and Compliance: Ensure audit records are ... collected and analyzed in accordance with the security plan. + Incident Response: Report all security-related incidents to the ISSM. + System Recovery: Monitor… more
- Palo Alto Networks (Santa Clara, CA)
- …learning opportunities - just to name a few! **Your Career** The Unit 42 Senior Business Development Manager , Law Firms is responsible for growing demand for ... and Canada.. This person will have a strong understanding of the incident response services market landscape, value proposition for clients, go-to-market, as well… more
- Truist (Charlotte, NC)
- …to the shared knowledge base. 8. Provide assistance in improving the incident , problem , and change management processes, following ITIL best practices. ... the team. 12. Escalate complex or unresolved issues to senior engineers or technical experts when necessary. 13. Build...Management (ITSM) tools such as ServiceNow, and familiarity with incident , problem , and change management processes. 5.… more
- Truist (Atlanta, GA)
- …system configurations, contributing to the shared knowledge base. 6. Participate in incident , problem , and change management processes, following ITIL best ... IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident , problem , and change management processes. 4. Proficiency in using… more
- First Horizon Bank (Memphis, TN)
- … response, and driving continuous improvement. **Responsibilities:** + ** Incident and Problem Management:** Serve as a senior escalation point for all ... TX We are seeking a highly skilled and motivated Senior Network Operations Engineer to join our dynamic team....our dynamic team. The ideal candidate will possess exceptional problem -solving abilities and a strong background in managing complex… more
- Truist (Raleigh, NC)
- …system configurations, contributing to the shared knowledge base. 6. Participate in incident , problem , and change management processes, following ITIL best ... IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident , problem , and change management processes. 4. Proficiency in using… more
- SAIC (Quantico, VA)
- …monitoring environment. * 3 years exposure to Service Management/ITIL framework and concepts ( incident , problem , change management, RCA). * 2+ years of proven ... facility (Quantico, Virginia).** Key duties include: * Monitor and support incident management in production, development, and test environments in all data… more
- North Carolina's Electric Cooperatives (Raleigh, NC)
- …facilitate executive briefings and security committee meetings. **Physical Security Operations & Incident Management** + Oversee the Manager of physical security ... for senior leadership. + Maintain and continuously improve the ** incident response plan** and **business continuity interfaces** . **Team Leadership &… more