• Senior Manager , End User Support

    Vanguard (Wayne, PA)
    …SLAs, KPIs, and user satisfaction targets are met. + Implement ITIL-based processes for incident, problem, and change management. + Drive automation, self-service, ... workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. + Proven track record of leading… more
    Vanguard (11/15/25)
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  • FLEX Senior Manager - ServiceNow…

    Marriott (Bethesda, MD)
    …and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes . + Develop and manage scripts and workflows for task automation and ... web services, and other integration methods. + Orchestrate and automate cross-platform processes and data exchanges to improve efficiency. + Use the Setup Assistant… more
    Marriott (10/29/25)
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  • Quality Management Office Manager

    CACI International (Forest Heights, MD)
    …and CMMI frameworks within the organization. Develop and maintain documentation to support ITSM processes and CMMI levels. This includes compliance with periodic ... Quality Management Office Manager Job Category: Information Technology Time Type: Full...This role ensures alignment with industry standards such as ITSM (Information Technology Service Management) and CMMI (Capability Maturity… more
    CACI International (12/24/25)
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  • ​​Sr. Problem Manager ​

    Leidos (Fort Belvoir, VA)
    **Description** This ** Senior ** **IT Service Management ( ITSM ) Problem Manager ** position is a specialized role within the DTRA I3TS program. This unique ... underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + ​Reporting: Generate reports on problem… more
    Leidos (12/19/25)
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  • Senior Field Support Technician

    Beth Israel Lahey Health (Charlestown, MA)
    …logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,… more
    Beth Israel Lahey Health (12/16/25)
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  • Senior ServiceNow Platform Administrator

    GovCIO (Washington, DC)
    **Overview** GovCIO is currently hiring for a ** Senior ** **ServiceNow Platform Administrator** to support our USSS Network Operations and Security Center (NOSC) ... + Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system… more
    GovCIO (12/07/25)
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  • Senior ServiceNow Administrator/Developer

    GovCIO (Washington, DC)
    **Overview** GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This ... DC and is a hybrid remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.… more
    GovCIO (10/22/25)
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  • IT Performance Metrics & Customer Experience…

    Northramp LLC (Reston, VA)
    …SharePoint, and modern collaboration and analytics tools. + Familiarity with ITSM processes , performance management frameworks, ServiceNow, and multi-vendor IT ... IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Category: Subject...Subject Matter Expert + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT Performance… more
    Northramp LLC (12/27/25)
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  • Senior Service Desk Technician

    Cupertino Electric (San Jose, CA)
    **Posting Title:** Sr Service Desk Technician **Reports To:** Manager , IT Service Desk **Location:** San Jose, California **Salary Range:** $32.45/hour to ... and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and...financial impact. **ABOUT THE ROLE** We are hiring a ** Senior Service Desk Technician** to provide high-quality IT support… more
    Cupertino Electric (12/17/25)
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  • Senior Director - Enterprise Resiliency…

    Truist (Atlanta, GA)
    …(United States of America) **Please review the following job description:** The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership ... ITIL framework expertise to establish and enhance Incident and Problem Management processes . 7. Establish key performance indicators (KPIs) and metrics to measure… more
    Truist (12/10/25)
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