- Orion Consortium (Columbia, MD)
- …Experience with ITSM tools such as Remedy, Service Now, Service Manager , or equivalent required Experience scheduling in a 24x7 environment Requirements Three ... job duties are as follows: + Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service.… more
- Raymond James Financial, Inc. (Memphis, TN)
- …resolve issues and improve service delivery. + Supports onboarding and offboarding processes , including provisioning and deprovisioning of IT assets and access. + ... Continuously evaluates and enhances support processes to optimize service delivery and adopt best practices....managing teams of 15+ direct reports. + Experience with ITSM tools such as ServiceNow required. + In-depth understanding… more
- Leidos (Patuxent River, MD)
- …Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated ... to include Incident Management, O&M, and support prioritization. + Supports the NOC Manager , Enterprise Operations Manager (EOM), Critical Situation Manager … more
- Element Materials Technology (Blue Ash, OH)
- …Operations environment. + Solid understanding of ITIL principles and structured operational processes . + Hands-on experience using ITSM platforms such as ... & Team Management** + Lead, mentor, and develop a team of TOC Senior Analysts and Analysts, ensuring high performance, accountability, and continuous growth. +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …as needed reviewing tickets, managing SLA's and filling in for the Supervisor/ Manager as needed. Drives high customer satisfaction and ensures services align with ... technical skills possible.** **7. Participates in cross-training, mentoring, and training for senior staff.** **8. Acts as an escalation point for the Service Desk… more
- MongoDB (New York, NY)
- …and effectiveness **ITIL Best Practices and Incident Management:** + Collaborate with the ITSM Manager and GET Engineering to implement and enforce ITIL best ... speed + Identify and implement innovative solutions to automate processes , improve workflows, and enhance support capabilities using shift-left...Senior Director of GET and the Asset Management Senior Manager to manage the global support… more
- NTT DATA North America (Austin, TX)
- …of managed services operations, and a proactive, problem-solving outlook. The Senior Cloud Engineer will also participate in automation initiatives, incident and ... templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager . Use scripting (eg, Python, Bash, PowerShell) to automate repetitive tasks and… more
- NTT DATA North America (Austin, TX)
- …of managed services operations, and a proactive, problem-solving outlook. The Senior Cloud Engineer will also participate in automation initiatives, incident and ... templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager . + Use scripting (eg, Python, Bash, PowerShell) to automate repetitive tasks… more
- Truist (Atlanta, GA)
- …the improvement of production environments through collaboration with senior engineers and cross-functional teams. **ESSENTIAL DUTIES AND RESPONSIBILITIES** ... and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations. 2. Support day-to-day… more
- Truist (Raleigh, NC)
- …and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations. 2. Support day-to-day ... teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed. 4. Assist in automating routine production support… more
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