- NTT America, Inc. (Ashburn, VA)
- …administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third ... x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers… more
- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician ( Senior ) to join our team in Quantico, VA. You will be working as part of a team to deliver ... certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician ( Senior ) will provide support to end users… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... * Receive and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate… more
- Children's Mercy Kansas City (Kansas City, MO)
- …and resource for helping gather and report call trends and issues reported into the Service Desk . Senior Analyst will follow precedents and procedures and ... of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is a subject...support to internal users on support issues and coordinates Service Desk support efforts for triaging, escalations,… more
- General Dynamics - GDIT (Offutt AFB, NE)
- …with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. #SCITLS The likely hourly rate for this ... will include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) to assess technical… more
- NTT America, Inc. (Nashville, TN)
- …at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors. This ... handling resulting incidents or service requests. The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- EPS Corporation (Randolph Air Force Base, TX)
- …Teleconferencing Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and ... Help Desk Supervisor ( Senior ) - (626) Share...and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be… more
- Robert Half Technology (Dearborn, MI)
- …properly configured. * Support a user base of 400-600 end users by addressing service desk tickets promptly and efficiently. * Troubleshoot and resolve issues ... Description We are looking for a Senior Help Desk Analyst to join...independently while adhering to company policies. * Experience handling service desk tickets and providing timely resolutions.… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36902 **Summary** **VIP Help Desk Senior (Class)** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier...mobile devices, printers, and peripheral equipment + Deliver white-glove service tailored to the expectations of senior … more