- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- Marriott (Pottsville, PA)
- …Travel Plaza Dr, Pottsville, PA 17901) Division: ONVO Hours Per Week: 40 Job Description Front Desk Agent /Night Auditor We are seeking a Front Desk Agent ... serve as the face of our business and senior management's connection with our guests. We're looking for...trace requests to provide guests with timely and efficient service . Controls cash transactions at the front desk… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed....Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking… more
- Amentum (Fort Belvoir, VA)
- …services to US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground ... the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. \#SCITLS The likely hourly rate for ... quality assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion...include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing… more
- Mount Sinai Health System (New York, NY)
- …Center supports many of the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for ... **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you...telephone and other communications channels by providing superior customer service . The FPA Access Center which is centralized contact/call… more
- Amentum (Fort Belvoir, VA)
- …services to US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground ... the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the… more
- Mount Sinai Health System (Greenlawn, NY)
- …Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for ... less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisors… more
- NTT America, Inc. (Nashville, TN)
- …can grow, belong and thrive. **Your day at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the first ... handling resulting incidents or service requests. The Managed Services Service Desk Agent applies standard operating procedures, in line with… more