- NorthWestern Energy (Butte, MT)
- …Service Experience in a Contact Center environment preferred + A work from home agent must have Midco or Spectrum internet service capability to their home ... actively engaging with team members + Possess excellent customer service , communication and interpersonal skills + Ability to monitor...office location + A work from home agent must be able to report to a… more
- Amazon (New York, NY)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... machine learning technology, we strive to predict and resolve customer issues through self- service and automation solutions. The CET AI team leads AI and Large… more
- Robert Half Technology (Piscataway, NJ)
- … Service Cloud + Strong understanding of workflow automation, agent optimization, and CRM adoption strategies + Excellent communication and facilitation ... to evaluate, optimize, and support business operations related to its Salesforce Service Cloud platform. This individual will work closely with department heads and… more
- Research Foundation CUNY (New York, NY)
- …Time, 3 openings) PVN ID: PS-2508-006958 Category: Instruction and Social Service Location: CUNY SCHOOL OF PROFESSIONAL STUDIES Job Description General Description ... to support the launch of the Family First Prevention Service Act, training and coaching Initiative. The FFPSA requires...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Amazon (Santa Clara, CA)
- …precise information from documents to provide useful information to the agent , and machine translation to facilitate smoother conversations when the customer ... and agent speak different languages. Key focus areas include: -...confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong… more
- Black Diamond Technologies (Chicago, IL)
- …Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets + Manage the Remote Monitoring and Management (RMM) system: ... agent deployment, update agent scripts, respond to...outages within clients SLA Duties include: + Improve client service , perception, and satisfaction + Ability to work in… more
- City of Long Beach (Long Beach, CA)
- …capital budgets. The ideal candidate will be a proven project manager, change agent , and trusted advisor who values transparency, inspires staff to be proactive and ... reorganization that streamlines operations, enhances accountability, and improves customer service . With the landmark Elevate '28 Infrastructure Investment Plan and… more
- Vistra (Irving, TX)
- …with other teams to perform root cause analysis, identify process and customer service opportunities and defects, and prepare and offer solutions that address the ... Analytical Team to present solutions to management, third party service providers and to customers when appropriate. The position...new processes and procedures and assist in or coordinate agent training as needed *Monitor agent calls… more
- ServiceNow, Inc. (Addison, TX)
- …vs. Customizations + Support the engagements efforts for Customer Service -specific process definition, re-engineering, improvement and gap analysis of ... + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,...options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer … more
- Vail Resorts (Vail, CO)
- …and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel ... needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions...not limited to: + **Front Desk and Arrival Staff Agent -** Check in/out process, greeting/welcoming arriving guests, assist… more