- Black Diamond Technologies (Chicago, IL)
- …Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets + Manage the Remote Monitoring and Management (RMM) system: ... agent deployment, update agent scripts, respond to...outages within clients SLA Duties include: + Improve client service , perception, and satisfaction + Ability to work in… more
- City of Long Beach (Long Beach, CA)
- …capital budgets. The ideal candidate will be a proven project manager, change agent , and trusted advisor who values transparency, inspires staff to be proactive and ... reorganization that streamlines operations, enhances accountability, and improves customer service . With the landmark Elevate '28 Infrastructure Investment Plan and… more
- Vistra (Irving, TX)
- …with other teams to perform root cause analysis, identify process and customer service opportunities and defects, and prepare and offer solutions that address the ... Analytical Team to present solutions to management, third party service providers and to customers when appropriate. The position...new processes and procedures and assist in or coordinate agent training as needed *Monitor agent calls… more
- ServiceNow, Inc. (Addison, TX)
- …vs. Customizations + Support the engagements efforts for Customer Service -specific process definition, re-engineering, improvement and gap analysis of ... + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,...options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer … more
- Vail Resorts (Vail, CO)
- …and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel ... needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions...not limited to: + **Front Desk and Arrival Staff Agent -** Check in/out process, greeting/welcoming arriving guests, assist… more
- Aston Carter (Milldale, CT)
- …serve as the primary contact for specific employee benefits accounts, addressing service requests and issues. You will manage the renewal process, which includes ... of renewal proposals. Additionally, you will establish, implement, and manage service timelines to meet client expectations, effectively communicate with clients and… more
- ServiceNow, Inc. (Chicago, IL)
- …, and self- service . + Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows + Develop co-existence and integration ... Call Center experience. If you have experience with Salesforce Service Cloud and are ready to expand your expertise,...Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). + Proven track record of… more
- Bureau of Alcohol, Tobacco, Firearms, and Explosives (Newark, NJ)
- …principal liaison between HQ or field division personnel with either the Special Agent in Charge (SAC), Director of Industry Operations (DIO) or the Assistant ... Special Agent (s) in charge (ASACs), other components of ATF, and...Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection… more
- Bombardier (Windsor Locks, CT)
- …+ Provide time estimates + Perform other duties as assigned ADDITIONAL DUTIES + Create service orders with SAP + Return aircraft to service after maintenance at ... off-site locations + Act as shipping and receiving agent for parts + Ability to train other employees...Delegated Inspector qualified + Experience with aircraft return to service and inspection procedure + May perform Delegated Inspector… more
- The Walt Disney Company (Anaheim, CA)
- …and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key ... dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant's Forbes rating *...guest and cast experience * Serve as a change agent , taking calculated risks to integrate processes, removing barriers… more