- TEKsystems (Linthicum, MD)
- …must * Strong Implementation experience on all core modules of the IT Service management product * Experience with several of the following ServiceNow products ... including: ITSM, ITOM, Virtual Agent , Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM,...ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus. * ServiceNow… more
- Genesis Healthcare (Franconia, NH)
- …children at home and in school. With over 38 years of trusted service , our reach spans skilled nursing centers, assisted and independent living facilities, ... and reports the need for repair of equipment as necessary. 10. Puts patient service first: ensures that patients and families receive the highest quality of … more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and ticket queues to ensure all interactions are handled within established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This includes ... customer experience. This involves monitoring call volume, ticket backlogs, and agent availability. + Queue Prioritization: Prioritize and reroute calls and tickets… more
- Capgemini (New York, NY)
- …to 9 years of hands-on experience in developing and implementing multichannel self- service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ... interaction solutions across IVR, Web, Messaging/Chat, SMS, Social Media, and Genesys Agent Copilot. + Utilize Genesys AI features to enhance customer experience and… more
- Wider Circle (Los Angeles, CA)
- …through education and complete enrollment application process * Answer product and service questions in a professional and timely manner * Perform various related ... (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a...Microsoft Office suite Microsoft Word * Be a captive agent * Current knowledge of CMS regulations related to… more
- Navy Exchange Services (NEX) (San Diego, CA)
- …Maintains combs in solution and sanitizes equipment in chemical or physical agent . Responsible for the upkeep and cleanliness of designated workstation and shop. ... shop. Assists with monthly inventory. Carries out policy of courtesy and customer service . Ensures 100 client satisfaction. Works under the general supervision of a… more
- Aegon Asset Management (Philadelphia, PA)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... assigned in relation to Sarbanes Oxley (SOX), IT Control Framework, Service Operation Control audits, manage internal/external audit engagements and third-party… more
- Aegon Asset Management (Cedar Rapids, IA)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... mentors, trains and shares knowledge. Ensures staff demonstrates appropriate customer service attitudes. + Offers leadership and direction to others. + Exhibits… more
- Penn Medicine (Bala Cynwyd, PA)
- …access-focused initiatives that create and support exceptional patient access and service , provider and staff satisfaction, growth and volume management, technology ... patient experience. Develops and manages within a framework of identified service standards, ensuring consistently high performance. Manages practice access data and… more
- Genesis Healthcare (OH)
- …children at home and in school. With over 38 years of trusted service , our reach spans skilled nursing centers, assisted and independent living facilities, ... and reports the need for repair of equipment, as necessary. Puts Patient Service First: Ensures that patients and families receive the highest quality of … more