• Service Quality Assurance Lead

    CACI International (Sterling, VA)
    …Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, Capacity, Availability, and Service Catalog + Oversee QA monitoring and evaluation of ... Service Quality Assurance Lead Job Category: Engineering and...* **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to oversee and improve our… more
    CACI International (07/26/25)
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  • Service Delivery Manager

    SHI (Santa Fe, NM)
    …tickets prior to escalation. + May assist in recruitment processes, maintaining the service catalog , and developing staff training plans to meet department ... you need to thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service more
    SHI (06/28/25)
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  • Service Desk-15194- (Hybrid)

    Shuvel Digital (Vienna, VA)
    …we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide ... Our client Navy Federal Credit Union is seeking an Service Desk-15194-Hybrid in Vienna, VA. You seem to have...assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that operates 24/7… more
    Shuvel Digital (06/21/25)
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  • Manager - Clinical Applications Service

    OhioHealth (Columbus, OH)
    …the ITIL methodology by adhering to processes including but not limited to: Service Catalog Management, Incident & Problem Management, Release & Deployment ... associates, physicians, administrators, and volunteers 24x7x365 by staffing the IS OH Service Desk. This position embraces a customer focused, data driven management… more
    OhioHealth (09/10/25)
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  • Temporary IT Service Management…

    Brightstar Lottery (West Greenwich, RI)
    …and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog , Administration, configuration, and maintenance of our ITSM ... Temporary IT Service Management Administrator Location: West Greenwich, RI, US,...creating value by adhering to the highest standards of service , integrity, and responsibility. Brightstar has approximately 6,000 employees.… more
    Brightstar Lottery (07/08/25)
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  • Director of Service Management

    Kemper (Downers Grove, IL)
    …stable and functional SPM module + Accountable for building and maintaining the Service Catalog + Ensures training and processes for tooling supports operational ... that delivers on our promises._ Kemper is seeking to hire a Director of Service Management at our corporate Chicago or Downers Grove, IL location. The position… more
    Kemper (08/07/25)
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  • Secret Service Now Developer

    Insight Global (Providence, RI)
    …* Working knowledge of ServiceNow components such as Change Management, Service Catalog , Problem Management, Incident Management, CMDB, Asset Management, ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
    Insight Global (09/09/25)
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  • ServiceNow Business Analyst

    Insight Global (New York, NY)
    …define issue categories, fulfillment paths (eg, hardware requests like laptops), and service catalog items. They will prepare detailed requirements and ... supporting end-to-end service management, including workflow design and service catalog development - Strong understanding of Service Desk operations,… more
    Insight Global (09/12/25)
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  • ServiceNow Knowledge Process Analyst

    Bank of America (Plano, TX)
    …knowledge management and/or technology service request management + Understanding of service catalog use, structure, and operation + Understanding of ITSM ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with...ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of… more
    Bank of America (08/08/25)
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  • Manager, Business Applications

    Invenergy (Chicago, IL)
    …coordinating application change management across operations teams, maintaining the technical service catalog , and assisting with business continuity.​ They are ... management, and enhancement of business applications. + Manage a Technical Service Catalog to ensure that the applications this role is responsible for… more
    Invenergy (09/11/25)
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