- CACI International (Sterling, VA)
- …Change, Event, Configuration, Knowledge, Request Fulfillment, Capacity, Availability, and Service Catalog providing continual process improvement support to ... Technical Lead Service Management Job Category: Information Technology Time Type:...* **The Opportunity** : CACI is seeking an experienced Service Level and Performance Management Lead with 10+ years… more
- CACI International (Sterling, VA)
- …Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, Capacity, Availability, and Service Catalog + Oversee QA monitoring and evaluation of ... Service Quality Assurance Lead Job Category: Engineering and...* **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to oversee and improve our… more
- SHI (Santa Fe, NM)
- …tickets prior to escalation. + May assist in recruitment processes, maintaining the service catalog , and developing staff training plans to meet department ... you need to thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service … more
- Shuvel Digital (Vienna, VA)
- …we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide ... Our client Navy Federal Credit Union is seeking an Service Desk-15194-Hybrid in Vienna, VA. You seem to have...assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that operates 24/7… more
- OhioHealth (Columbus, OH)
- …the ITIL methodology by adhering to processes including but not limited to: Service Catalog Management, Incident & Problem Management, Release & Deployment ... associates, physicians, administrators, and volunteers 24x7x365 by staffing the IS OH Service Desk. This position embraces a customer focused, data driven management… more
- Brightstar Lottery (West Greenwich, RI)
- …and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog , Administration, configuration, and maintenance of our ITSM ... Temporary IT Service Management Administrator Location: West Greenwich, RI, US,...creating value by adhering to the highest standards of service , integrity, and responsibility. Brightstar has approximately 6,000 employees.… more
- Kemper (Downers Grove, IL)
- …stable and functional SPM module + Accountable for building and maintaining the Service Catalog + Ensures training and processes for tooling supports operational ... that delivers on our promises._ Kemper is seeking to hire a Director of Service Management at our corporate Chicago or Downers Grove, IL location. The position… more
- Insight Global (Providence, RI)
- …* Working knowledge of ServiceNow components such as Change Management, Service Catalog , Problem Management, Incident Management, CMDB, Asset Management, ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Insight Global (New York, NY)
- …define issue categories, fulfillment paths (eg, hardware requests like laptops), and service catalog items. They will prepare detailed requirements and ... supporting end-to-end service management, including workflow design and service catalog development - Strong understanding of Service Desk operations,… more
- Bank of America (Plano, TX)
- …knowledge management and/or technology service request management + Understanding of service catalog use, structure, and operation + Understanding of ITSM ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with...ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of… more