- Mass Markets (Wichita, KS)
- …a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be ... day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible… more
- Atlantis Casino Resort Spa (Reno, NV)
- **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino ... a proven track record in a multi-property, high-volume call center . The Senior Call Center Manager must... Manager must ensure Team Members are executing guest service standards consistently to maintain our Forbes and AAA… more
- Extra Space Storage (Midvale, UT)
- …dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach ... focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged… more
- Peckham, Inc. (Phoenix, AZ)
- …so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Trainer SUMMARY The Contact Center Trainer plays a critical role in empowering ... skills needed to meet and exceed expectations within a call center training environment. Key responsibilities include designing and facilitating comprehensive… more
- Mass Markets (Mesilla, NM)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer… more
- Mirabito Energy Products (Binghamton, NY)
- …high-performing team culture despite physical distance. + Performance Monitoring: Utilize call center technology (WFM, QM, CRM) to monitor agent productivity, ... Job Title: Call Center Supervisor Reports to: Customer Care Manager Status:...Monitoring: Perform frequent remote quality assurance (QA) checks on agent calls, chats, and emails to ensure compliance with… more
- Brookfield Properties (Charleston, SC)
- …with a purpose-driven team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance, reporting, ... workflows, identify pain points, and deliver actionable insights that improve agent performance, customer experience, and system efficiency. You'll gather and… more
- Bank OZK (Alpharetta, GA)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across… more
- Penn Medicine (Philadelphia, PA)
- …in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all ... each day. Are you living your life's work? Entity:Corporate Department:Contact Center PAH Location:3930 Chestnut Street Hours: (must live reasonable distance from… more
- New York State Civil Service (Albany, NY)
- …adjust as necessary 5. Develop reports reflecting individual statistics for Communication Center representatives to ensure service levels are met; set ... NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS… more