- Mirabito Energy Products (Binghamton, NY)
- …high-performing team culture despite physical distance. + Performance Monitoring: Utilize call center technology (WFM, QM, CRM) to monitor agent productivity, ... Job Title: Call Center Supervisor Reports to: Customer Care Manager Status:...Monitoring: Perform frequent remote quality assurance (QA) checks on agent calls, chats, and emails to ensure compliance with… more
- Brookfield Properties (Charleston, SC)
- …with a purpose-driven team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance, reporting, ... workflows, identify pain points, and deliver actionable insights that improve agent performance, customer experience, and system efficiency. You'll gather and… more
- Bank OZK (Alpharetta, GA)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across… more
- Penn Medicine (Philadelphia, PA)
- …in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all ... each day. Are you living your life's work? Entity:Corporate Department:Contact Center PAH Location:3930 Chestnut Street Hours: (must live reasonable distance from… more
- New York State Civil Service (Albany, NY)
- …adjust as necessary 5. Develop reports reflecting individual statistics for Communication Center representatives to ensure service levels are met; set ... NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS… more
- Mass Markets (Las Cruces, NM)
- …industry-leading organization. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... possess a strong work ethic. A background in call center customer service or sales or experience...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …**Job Functions:** + Architect and deploy customer solutions using advanced Contact Center , Self- service bot, and Communications Platform as a Service ... automation and machine learning models to enhance Customer and Agent Experience (CX and AX). + Implement and manage...like webchats and SMS. + Familiarity with Cisco's Contact Center as a Service (CCaaS) platform aka… more
- Newegg Inc. (Diamond Bar, CA)
- …preferred but not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or systems administration. + Proven ... & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics… more
- Leidos (Indianapolis, IN)
- …we do business. The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist** to join our federal-agency omni-channel contact center ... Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training materials for our… more
- US Tech Solutions (Phoenix, AZ)
- …agent training, customer support processes, internal policies, and product/ service enhancements. + **Collaborate:** Work closely with offshore operations ... **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance the performance… more