- ICW Group (San Diego, CA)
- …Request Management, Service Catalog, CMDB, Asset Management, Event Management, Employee Center , Virtual Agent , and Software Asset Management. + Maintain and ... improve the ServiceNow Employee Center . Create intuitive, user-friendly experiences that enable self-... Center . Create intuitive, user-friendly experiences that enable self- service and streamline fulfillment of workflows. + Collaborate with… more
- Vivint (UT)
- …self- service channels without escalation to live support. + **Self Service Augmentation** + Percentage of potential live- agent contacts successfully ... Bachelor's Degree + 5+ years of progressive leadership experience in contact center operations, digital self- service , or customer experience roles. +… more
- Mass Markets (Wichita, KS)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of industries, including… more
- Dickinson Financial Corporation (Leavenworth, KS)
- …care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations. + The agent must be able to work a ... part of a team under the direction of the center manager and assigned team leads. The agent...chat in order to complete banking transactions provide client service , support and recommending other products and services. The… more
- TEKsystems (Plymouth, MI)
- Job Description We are seeking a Customer Service Representative to join our team in a call center environment. This role involves handling inbound calls and ... occasional follow-up calls, providing exceptional customer service , and managing sensitive information with accuracy and confidentiality. Responsibilities: + Answer… more
- CVS Health (Boston, MA)
- …workflows through intelligent orchestration of AI agents. This involves enhancing agent assistance and self- service capabilities using conversational AI, ... the deployment, testing, and optimization of generative AI models to support agent -assist, customer self- service , and operational analytics. + Build and maintain… more
- Northern Light Health (Brewer, ME)
- Northern Light Health Department: Patient Service Center Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Work ... AM to 4:30 PM *Remote/Hybrid within the state of Maine* Summary: The Contact Center Agent is responsible for managing inbound and outbound communications to… more
- Biomat USA, Inc. (Research Triangle Park, NC)
- …Administration, Marketing or Communications **EXPERIENCE** + Minimum 8 years in customer service leadership or contact‑ center management, including at least 3 ... Lead the Donor Care channel for Grifols as an outsourced/externally operated service , ensuring vendor performance, service quality, and regulatory compliance.… more
- USAA (Phoenix, AZ)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...Casualty (P&C) active producer/agents with an **ACTIVE** P&C producer agent license to **work in our Phoenix office** .… more
- Concentrix (Seattle, WA)
- …to meet complex requirements without over engineering. Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon ... Home (https://jobs.concentrix.com/) "Job Details **Salesforce Service Cloud Specialist** Information Technology Other Location Seattle, Washington, United States Of… more