- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center ...in ensuring optimal staffing, forecasting, and scheduling to meet service level goals and deliver an exceptional customer experience.… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... is the limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and...current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must**… more
- Mount Sinai Health System (New York, NY)
- …equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ years of Data ... **Job Description** The Workforce Analyst will analyze historical and real time...Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... occupational health, project management , operations, maintenance, repair, grounds maintenance and custodial services...Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support… more
- Albany Medical Center (Albany, NY)
- …for a Program Manager to join our multidisciplinary Team at the Albany Med Center of Excellence for Alzheimer's Disease to make a significant regional impact on ... and administrative operations of the NYS DOH grant funded Center of Excellence for Alzheimer's Disease (CEAD). The Program...will be responsible for all office activities and provide management of the CEAD staff. The Program Manager will… more
- East Boston Neighborhood Health Center (Winthrop, MA)
- …leadership of the Director of Administration and Operations, and under the direct management of the PACE Center Manager, the Interdisciplinary Team (IDT) ... all 11 IDT members that represent the various PACE service areas and clinical disciplines. the IDT Coordinator provides...management and oversight in the absence of the Center Manager. Job Description The ACM provides coordination and… more
- Public Storage (Plano, TX)
- …**Job Description** We are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate ... vendor teams. + Ensure schedules are optimized to meet service level targets, including Answer Rate, Average Speed of...Provide training and support to junior analysts and call center staff on workforce management … more
- Central Maine Medical Center (Auburn, ME)
- …eligible for licensure + Knowledge of nursing in an ambulatory surgery center setting with emphasis on surgical risk factors, patient pre-intra-and post-operative ... physicians, supervisors and other staff + Skill in time management , prioritizing and medical care coordination + Ability to...excel as part of a team + Excellent customer service skills + Proficient computer skills Primary Responsibilities: +… more
- Portland General Electric (Tualatin, OR)
- …and develop schedule forecasting; tracks and records in the workforce management (WFM) system customer contact center staff changes; predicts hiring and/or ... field or equivalent experience. **Experience** Typically three to five years in customer service , workforce management or a related field. Experience in… more