- Highmark Health (Bismarck, ND)
- …test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery . Also responsible ... complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ). Acts as face to the customer. Resolves… more
- Teradata (Springfield, IL)
- …strategic improvements in the product, process, and support through partnership with Customer Service and Product Management . In this role you will help design, ... where you will be leading initiatives to improve the delivery and support of our products from our engineering...oversight. + Responsible for defining modern approaches to process management and governance with emphasis on the evolution to… more
- Health Care Service Corporation (Nashville, TN)
- …management * Knowledge of required technologies (incl 3rd party solutions) * Problem Management / RCA * Customer service oriented * Adaptability and ability ... area of responsibility. Handling the use of analytics to improve service , availability, and customer interactions; handling incident resolution and issues escalated… more
- Panasonic North America (Leawood, KS)
- …Ensure all operations are following industry standards including CMMC and ISO + Manage service provider to ensure delivery of availability and performance of WAN ... stable and secure technical operations for all corporate functions. This includes management of all shared services computing platforms, network management ,… more
- Newell Brands (Winchester, VA)
- … Service Desk, Continuous Service Improvement Managers to ensure that Service Delivery is administered and delivered in accordance with Newell standards ... best, every day. **MAJOR RESPONSIBILITIES & MAIN ACTIVITIES:** + Ensure prompt delivery of day-to-day end-user support for on premise and remote (travelling) staff.… more
- BMO Financial Group (Chicago, IL)
- …with internal & external business partners/stakeholders to execute work and fulfill service delivery expectations. + Participates in planning and implementation ... agreements and standards. + Executes work to ensure timely, accurate, and efficient service delivery . + Ensures consistent, high quality practices/work and the… more
- BMO Financial Group (Los Angeles, CA)
- Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, ... enhancement opportunities are identified and addressed or referred during client service interactions. + Monitors the financial performance of client portfolios,… more
- Aegon Asset Management (Philadelphia, PA)
- …systems such as Vantage and DSS + Proven track record in vendor management and delivery oversight, with strong organizational and project coordination skills ... is a plus + Proven track record in vendor management and delivery oversight, with strong organizational...hours annually for employees in their first year of service . + Ten (10) paid holidays per year (typically… more
- Ball Corporation (Millersburg, OR)
- …management of complex technologies to ensure acceptable performance and adherence to service level agreements. + Ensures the delivery of high quality ... Lean, Kaizen, COBIT, ITIL, CMMi. Skills + Proven focus in metrics-driven delivery : defining Service Level Agreements (SLAs), monitoring SLAs, enhancing… more
- Fluor (Fresno, CA)
- …(PDS) team, working alongside the California High-Speed Rail Authority, to provide program delivery and program management services for one of the largest ... such as estimating, takeoffs and design reviews. This role is within the Program Management & Oversight Branch of the Program delivery Office. * Perform forensic… more