- Integration Innovation, Inc. (i3) (Huntsville, AL)
- …located at the i3 Corporate Office in Huntsville, AL. Responsibilities + Provide customer service and technical support to i3 Team Members; local and remote users as ... + Assist in answering incoming calls, respond to customer requests for service , troubleshoot problems and help develop solutions + Follow up with customers… more
- University of Utah Health (Salt Lake City, UT)
- …Works under immediate supervision. + Other duties as assigned by the help desk manager. **Knowledge / Skills / Abilities** + Ability to troubleshoot issues remotely. ... Flexible, with an excellent work ethic. + Excellent customer service and communication skills, including written, verbal and telephone...Retirement Systems ("URS"). Eligible new hires with prior URS service , may elect to enroll in URS if they… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- **Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States, Texas, San ... Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, ... or higher, preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests, preferred. + Experience in working with… more
- Robert Half Technology (Brookfield, WI)
- …problems, ensuring minimal disruption to workflow. * Utilize AutoTask for managing service desk tickets and tracking contract-related activities. * Offer ... Experience with Active Directory and Microsoft Windows 10. * Familiarity with service desk ticketing systems, such as AutoTask. * Basic knowledge of Azure, with… more
- Robert Half Technology (Jacksonville, FL)
- …status and resolution Requirements Required Qualifications + 1+ year of experience in a Help Desk , Service Desk , or IT Support role + Working knowledge of ... Description We are seeking a customer-focused Help Desk Analyst to serve as the first point...as needed + Follow standard operating procedures and IT service management best practices + Communicate clearly with users… more
- TEKsystems (Charlotte, NC)
- …Autopilot support + Citrix support experience Additional Technical Skills + Windows support + Service desk / help desk experience + Phone‑based technical ... Help Desk Support - Contract (6 Months)Overview This role...enjoys solving problems, supporting users, and delivering excellent customer service . You'll act as the first point of contact… more
- TEKsystems (Charlotte, NC)
- TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They offer great training, ... stability, growth and more. See the top skills below + 3-5 years of Service Desk + Experience with ServiceNow & Intune + 3-5 years Active Directory, Office 365… more
- Robert Half Technology (Philadelphia, PA)
- …grow and develop within the organization. Responsibilities: * Respond promptly to service desk tickets, providing effective solutions to address user concerns. ... systems. * Experience in troubleshooting basic IT issues. * Familiarity with service desk ticketing systems. * Excellent communication and interpersonal skills.… more
- TEKsystems (Baltimore, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 7 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word; Both Troubleshooting and Formatting 3. NetDocuments(a DMS, Document Management System, used to save / search… more