- University of Rochester (Rochester, NY)
- …internal equity considerations._ **Responsibilities:** Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and ... **ESSENTIAL FUNCTIONS** + Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets,… more
- American Transmission Company (Pewaukee, WI)
- …Work! We're looking for a Team Leader - Technology Operations to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, ... will: + Ensure effective delivery and management of IT/OT services. + Oversee Service Desk and Technology Operations teams, defining strategy in collaboration… more
- The MITRE Corporation (Bedford, MA)
- …Role & Responsibilities: + Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and ... and follow-up until resolution. + Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to… more
- NANA Regional Corporation (Washington, DC)
- …Bases and Stations worldwide, ensuring application functionality, development, maintenance, and service desk operations align with United States Marine Corps ... domains. + Oversee daily operations supporting system administration, application development, and service desk support. + Ensure service delivery aligns… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... services to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's degree in related field; preferred… more
- Securitas Security Services USA, Inc. (Redmond, WA)
- …quality customer service . * Process incoming emails and chats using the service desk system. * Coordinate issuance and administration of physical access and ... Position: Customer Service Representative II, Access Management Location: Redmond, WA...WA (onsite) Salary: $31.25 per hour SUMMARY The Customer Service Representative II (CSR2) is the first point of… more
- Insight Global (Brentwood, TN)
- …accurate records and supporting root cause analysis. . Support the enterprise service desk by triaging urgent incidents and coordinating with technical ... Skills and Requirements -3+ years of IT support experience, preferably in a service desk or incident management role. -Proven experience working on a service … more
- Stony Brook University (Stony Brook, NY)
- …learn new technology + Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries ... to queries about library services and provide basic reference support at service desk , on phone, and online. Full working knowledge of the library services… more
- HSBC (Buffalo, NY)
- …for Mortgage Originations/Lending business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business Manager you will: ... of a robust automated testing program + Manage the Mortgage Systems Service Desk for all user support, access management, and other related activities +… more
- Vantage Specialty Chemicals (Deerfield, IL)
- …technology leader responsible for global IT infrastructure, cybersecurity, desktop support, and service desk functions. This role ensures secure, resilient, and ... management, and third-party risk across both IT and OT systems. **End-User Support & Service Desk ** + Lead global service desk and desktop support teams,… more
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