- Encore (Schiller Park, IL)
- …HTML, CSS) and Microsoft 365 tools. + Interest in ITIL frameworks and service desk operations. + Strong analytical, communication, and problem-solving skills. + ... Our customers choose Encore for its innovative and comprehensive service offerings, as well as our exceptional customer ...service offerings, as well as our exceptional customer service from more than 10,000 highly trained staff across… more
- Pep Boys (Prescott Valley, AZ)
- …engagement, expert product and service knowledge, follow-up, and follow through at the service desk , on the sales floor, and at the register. Duties & ... trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to… more
- CACI International (Omaha, NE)
- …US * * * **The Opportunity:** CACI is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can work from Omaha, NE. ... **Responsibilities:** + Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators… more
- Insight Global (Fort Myers, FL)
- …seamless technology operations. When not traveling, this role will contribute to service desk support remotely, assisting with ticket resolution and technical ... disruption to patient care. * Deliver end-user support by resolving service desk tickets both on-site and remotely, assisting with hardware, software, and… more
- University of Rochester (Rochester, NY)
- …internal equity considerations._ **Responsibilities:** Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and ... **ESSENTIAL FUNCTIONS** + Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets,… more
- American Transmission Company (Pewaukee, WI)
- …Work! We're looking for a Team Leader - Technology Operations to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, ... will: + Ensure effective delivery and management of IT/OT services. + Oversee Service Desk and Technology Operations teams, defining strategy in collaboration… more
- The MITRE Corporation (Bedford, MA)
- …Role & Responsibilities: + Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and ... and follow-up until resolution. + Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to… more
- NANA Regional Corporation (Washington, DC)
- …Bases and Stations worldwide, ensuring application functionality, development, maintenance, and service desk operations align with United States Marine Corps ... domains. + Oversee daily operations supporting system administration, application development, and service desk support. + Ensure service delivery aligns… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... services to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's degree in related field; preferred… more
- Securitas Security Services USA, Inc. (Redmond, WA)
- …quality customer service . * Process incoming emails and chats using the service desk system. * Coordinate issuance and administration of physical access and ... Position: Customer Service Representative II, Access Management Location: Redmond, WA...WA (onsite) Salary: $31.25 per hour SUMMARY The Customer Service Representative II (CSR2) is the first point of… more