- HCA Healthcare (Las Vegas, NV)
- …office service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with ... + Serves as a subject-matter expert for provider support to the Service Desk Community. 3. Access: + Collects, validates, and appropriately routes documentation… more
- Focus on the Family (Colorado Springs, CO)
- …responsibilities include identifying, prioritizing, resolving, and/or escalating system issues. This Service Desk Level 2 position will troubleshoot issues, ... required information for service requests and incidents into the Service Desk software + Determines urgency, impact, and prioritization of a request/incident… more
- University of Washington (Seattle, WA)
- …position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end-user support model and build out a ... Oversight 15%** + Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end-user… more
- Johns Hopkins University (Baltimore, MD)
- …equivalency formula. **Preferred Qualifications** + Bachelor's Degree highly preferred + Experience with service desk , help desk , call center or comparable ... a team grounded in the principles of excellent customer service , the person in this position will be responsible...this position will be responsible for meeting quality customer service metrics and assessments. This position requires an in-depth… more
- HCA Healthcare (Asheville, NC)
- …office service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with ... i) Serves as a subject-matter expert for provider support to the Service Desk Community. **3. Access: HCA-IT&S, Inc.** a) Collects, validates, and appropriately… more
- MyFlorida (Tallahassee, FL)
- …of end user issues. + Log, track, route, escalate, and respond to all service requests using standard service desk software. Maintain communications with ... Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37020827 Pay Plan: Career Service Position Number: 37020827 Salary: $44,259.96 Posting Closing Date: 01/13/2026… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... $130k Clearance: Secret Responsibilities: + Be the primary customer service champion of the program. + Design effective quality...the program. + Design effective quality assurance measures for service requests and ensure compliance by the team. +… more
- Entre Technology Services (Spokane, WA)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... medium IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the… more
- Link Solutions Inc (St. Mary's County, MD)
- …serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will ... times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. - Performs other… more