- Johns Hopkins University (Baltimore, MD)
- …equivalency formula. **Preferred Qualifications** + Bachelor's Degree highly preferred + Experience with service desk , help desk , call center or comparable ... a team grounded in the principles of excellent customer service , the person in this position will be responsible...this position will be responsible for meeting quality customer service metrics and assessments. This position requires an in-depth… more
- HCA Healthcare (Asheville, NC)
- …office service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with ... i) Serves as a subject-matter expert for provider support to the Service Desk Community. **3. Access: HCA-IT&S, Inc.** a) Collects, validates, and appropriately… more
- MyFlorida (Tallahassee, FL)
- …of end user issues. + Log, track, route, escalate, and respond to all service requests using standard service desk software. Maintain communications with ... Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37020827 Pay Plan: Career Service Position Number: 37020827 Salary: $44,259.96 Posting Closing Date: 01/13/2026… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... $130k Clearance: Secret Responsibilities: + Be the primary customer service champion of the program. + Design effective quality...the program. + Design effective quality assurance measures for service requests and ensure compliance by the team. +… more
- Entre Technology Services (Spokane, WA)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... medium IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the… more
- Link Solutions Inc (St. Mary's County, MD)
- …serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will ... times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. - Performs other… more
- Hannaford (Brattleboro, VT)
- …basis. * Frequently, perform cashier/ service associate functions * Frequently, perform service desk /kiosk functions * Perform all other duties as assigned. * ... perform cashier/ service associate functions * Frequently, perform service desk /kiosk functions * Perform all other duties as assigned. QUALIFICATIONS… more
- Carrier (Palm Beach Gardens, FL)
- …Workplace Services and ITSM leads global digital workplace services, including the Service Desk , onsite support, endpoint operations, and enterprise user ... reliability, experience quality, and cost efficiency. **Key Responsibilities:** + Direct global Service Desk , onsite support, and field services across 160+… more
- Insight Global (Universal City, CA)
- …searchability and track improvement progress. . Collaborate with quality management and service desk teams to translate system improvements into SOP documents ... for service desk training. . Develop and maintain progress reports to improve operational visibility of taxonomy gaps and optimization initiatives. . Facilitate… more