- HCA Healthcare (Asheville, NC)
- …matter expert to resolve incidents or fulfill requests . received from the division Service Desk or other division or facility service resources; provides ... division subject matter experts and services resources and the enterprise Service . Desk in managing resolution of clinical application incidents and requests .… more
- General Dynamics Information Technology (AL)
- …play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving ... requests and incidents, that are not resolved by the Army Enterprise Service Desk , are efficiently addressed. Managing and resolving more complex incidents and … more
- Leidos (Sierra Vista, AZ)
- …Provide management, triage, track, update workflows and service tickets in both JIRA Service Desk and GCC Service Now. + Provide situational awareness on ... as directed by the GCC. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. + Partner with key… more
- Marriott (Bethesda, MD)
- …warehouses in partnership and in support of our Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and product ... the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team, the Data Engineer...data sources + Support Business Application and IT Support Desk activities through data platform regulation and availability +… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...+ Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. +… more
- BAE Systems (Vicksburg, MS)
- …you'll play a critical role in supporting 24/7/365 remote operations of the Enterprise Service Desk (ESD) Plain Old Telephone Service (POTS) telecom systems ... of federal telecom standards (eg, NIST 800-53, FISMA) and ITIL practices for service desk and incident management + Proficiency in POTS telecom tools (eg, Cisco… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Amentum is a global ... Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for...Requirements:** + At least 4 years of experience providing desk side and/or call center IT support, specializing in… more
- University of Rochester (Brighton, NY)
- …hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other ... needed. + Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other… more
- Robert Half Technology (Houston, TX)
- …offers a mix of on-site and remote work. Responsibilities: * Collaborate with the service desk team to locate and identify missing computer equipment. * Maintain ... and tracking of over 500 missing computers. * Coordinate with the service desk team for equipment retrieval and shipping. * Provide exceptional customer … more