- ManTech (Charlottesville, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Ensure ... service skills and practices. + Experience contributing to a service desk technical knowledge base. + Compliance with DoD 8570.01-M/8140.01 and have CompTIA… more
- HCA Healthcare (San Jose, CA)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Technical Analyst II will also be responsible for mentoring, ... IT&S desktop equipment and software + Effectively works with customers, Service Desk and Technical Services personnel + Participates in meetings, committees and… more
- Teledyne (North Falmouth, MA)
- …resolved + Record and track interactions with end-users and related activities in the service desk tool + Provide site IT support encompassing: + PC ... network + Support for client applications + Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support + Support for… more
- CGI Technologies and Solutions, Inc. (Camp Lejeune, NC)
- **AIT Analyst** **Category:** Service Desk / End User Services **Main location:** United States, North Carolina, Camp Lejeune **Position ID:** J1225-1287 ... desktops, peripherals. . Troubleshoot and resolve complex IT problems using Service Desk best practices. . Collaborate with peers to solve complex business… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of individual… more
- Target (Minneapolis, MN)
- …needs._ **About You** + 1-2 years of relevant technical support experience (for example, service desk /help desk , desktop support, or field services roles in ... + Execute Information Technology Infrastructure Library (ITIL) - aligned IT service management in the ticketing system (Incident, Request, Problem, Knowledge),… more
- FREEMAN (Lanham, MD)
- …permissions * Manage and Support company assigned mobile devices * Support showsite and service desk deployments and assist with setup and breakdown as needed * ... exhibitions, exhibits, and events that drive audiences to action. The integrated full- service solutions leverage a 97-year legacy in event management as well as… more
- SAIC (Washington, DC)
- …work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. ... and other IT Operations related failures. + Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and… more
- Insight Global (Melville, NY)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... software, and other End-User Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is ready to offer second and third level… more
- Insight Global (Davidson, NC)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... software, and other End-User Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is ready to offer second and third level… more