- Insight Global (Melville, NY)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... software, and other End-User Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is ready to offer second and third level… more
- Insight Global (Davidson, NC)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... software, and other End-User Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is ready to offer second and third level… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... locations. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive… more
- SAIC (Washington, DC)
- …from multiple teams. **Qualifications** Required: + BS and 5 years of experience providing desk side and/or service desk IT support, specializing in ... 1 and 2. + Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs. + Installing… more
- City of College Station (College Station, TX)
- …utilities, and assist with level one requests. Record, track, and document the service desk request and incident process, including all successful and ... alert management to emerging trends in incidents. + Perform a variety of service desk related tasks to include but not limited to assisting in software releases… more
- University of Southern California (Los Angeles, CA)
- …* Develop documentation to support standard questions or solutioning workflows to enable Service Desk collaboration. * Diagnose system bugs (reported or found) ... strong commitment to and affinity for delivering the highest level of customer service . Essential Duties: + Daily Operations * Provides daily maintenance and support… more
- NANA Regional Corporation (Washington, DC)
- …to support ARI's day-to-day applications systems administration, maintenance, development, and Service Desk support. This role ensures continuous access and ... compliance frameworks and USMC information enterprise strategy. + Familiarity with service desk support integration within cloud/on-prem environments. **Job ID**… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …the US via remote assistance tools. + Document problems and solutions in the Service Desk ticketing system + Inform management of potential problems and ... to prior employers + 2+ years of experience in corporate IT or Service Desk role + Experience implementing TCP/IP at the workstation level + Experience… more
- ChenMed (Miami, FL)
- …level certification (Network+, CCENT, etc.) or higher required + Experience using a service desk platform (ITSM or trouble ticket system) + Experience ... documents work performed and communicates with stakeholders via email and the service management platform. + Creates and maintains standard operating procedures and… more
- Tyto Athene (San Diego, CA)
- …Locations in Fort Belvoir, VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more