- Envista Holdings Corporation (Brea, CA)
- …+ Experience in a multi-brand, matrixed global organization. + Familiarity with IT collaboration, service desk models, and vendor SLAs. + Ability to build self- ... teams. . Build onboarding curricula, learning modules, process playbooks, and self- service documentation. . Host recurring enablement sessions, office hours, and… more
- TEKsystems (Mount Clemens, MI)
- …+ Provide Tier 1 desktop support for escalated issues from the Enterprise Service Desk , including imaging, Windows 10 deployments, software rollouts, and ... as NetOps or SysOps. Key Responsibilities + Install, configure, service , repair, and maintain IT systems in both stand‑alone...+ Ticketing systems + Imaging and reimaging + Customer service and technical support + Security+ knowledge + Microsoft… more
- Compass Group, North America (Mammoth Lakes, CA)
- …company standards. Expedites guest transactions and ensures guest satisfaction at the service desk . Controls all cash and media materials. **Essential Duties ... to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service , and true love for great food to create unforgettable experiences.… more
- Tyto Athene (San Antonio, TX)
- …resolution, and problem determination/resolution skills are a must + Familiar with Service Desk support methodology + Functional knowledge of Windows XP, ... + Provide a high level of professionalism and customer service . + Follow up on all incidents in a...**Staffing Requirements:** + This position is subject to the Service Contract Requirements **Clearance:** + Department of Defense security… more
- Capgemini (Bridgewater, NJ)
- …SOPs, KEDBs, operational manuals, and ITIL process documents. + Collaborate with the Service Desk for shift-left initiatives and escalation handling. + Provide ... best practices. + Ensure compliance with IT policies, security protocols, and service delivery standards. + Generate trend analysis and performance reports for… more
- Leidos (Sierra Vista, AZ)
- …operational support processes and staff. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. + ... and operations for the US Army. This role will include resolving service tickets on the AGUN system, providing prioritized validated/tested automated workflows to… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …troubleshoot and resolve technical issues. + Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in ... Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met. + Utilizes incident...level agreement expectations are met. + Utilizes incident and service request software to manage and track support calls… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- HCA Healthcare (Richmond, VA)
- …working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...documented, and issues escalated as needed. + Adheres to service management operational policies and best practices, contributing to… more
- CACI International (VA)
- …and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting. The ideal candidate will be ... will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services… more