- Comcast (Mount Laurel, NJ)
- …in formal ticketing systems and a demonstrated ability to work in a metrics-based service desk that tracks progress through analytics + In-depth knowledge of OSI ... for various regions, vendors, internal/external organizations. Drives standardization and service focused instrumentation. Contributes to the command and control… more
- Compass Group, North America (Phoenix, AZ)
- …company standards. Expedites guest transactions and ensures guest satisfaction at the service desk . Controls all cash and media materials. **Essential Duties ... Rate** :$20.00 per hour to $28.00 per hour Free meals, uniforms and laundering service available at select locations. **We Make Applying Easy!** Want to apply to… more
- Russell Sage College (Albany, NY)
- …assistance to faculty and students. + Perform regular hardware/software maintenance. + Provide IT Service Desk phone coverage. + Service and repair LCD ... detail, ability to work as a team and independently and provide excellent customer service . Knowledge and Skill Requirements: - Must be able to lift and carry… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …+ Work with end users and department heads to identify and document required network service levels + Provide service desk and technical support to users. ... user network issues to appropriate offices. + Track and manage automated service interruptions for the network users' awareness. + Resolve customer issues related… more
- City and County of San Francisco (San Francisco, CA)
- …Services + Cloud Center of Excellence + IT Operations and Support including the Service Desk and NOC + City Infrastructure including the Network, Telcom and ... are excluded by the Charter from the competitive civil service examination process and shall serve at the discretion...not result in an eligible list or permanent civil service hiring. Work Location: Incumbent will conduct the majority… more
- Burlington (Edgewater Park, NJ)
- …accountability for communication and escalation during critical events. + Collaborate with Service Desk and IT Operations for seamless transitions between ... + Present insights during monthly operational reviews and quarterly service reports. **You'll Come With** + Bachelor's degree in...related field + 15+ years in IT Operations or Service Management, with at least 8 years focused on… more
- Empire State University (NY)
- …with SUNY Empire policies. + Provide Tier 2 support for Technical Support Specialists and Service Desk teams. + Contribute to knowledge base and Tier 2 self-help ... candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support… more
- BAE Systems (Jacksonville, FL)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- BAE Systems (Atlanta, GA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Technical Control Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations are staffed and… more