- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you will be ... IT systems. + Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced… more
- Robert Half Technology (Dallas, OH)
- …the ability to mentor junior analysts while maintaining high standards of customer service . POSITION: IT SUPPORT ANALYST LEVEL II LOCATION: DOWNTOWN DALLAS ... Description We are seeking a skilled and proactive Level 2 IT Support Analyst to join our dynamic IT operations team. This role serves as the escalation point for… more
- Robert Half Technology (Goleta, CA)
- …converting requests into tickets. + Assign and manage tickets across the help desk team. + Identify patterns in recurring issues and help streamline solutions. + ... Provide outstanding customer service while developing technical... while developing technical skills. Must-Have: + Excellent customer service and problem-solving abilities. + Strong written and verbal… more
- Robert Half Technology (Gainesville, FL)
- …and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger ... and data validation processes. * Document and manage tasks, service tickets, and project updates through ConnectWise or a...ability to match resources to technical issues appropriately. * Service awareness of all organization's key IT services for… more
- System One (Tulsa, OK)
- …driver's license and clear driving record The Job + Front-line Customer Service Representative + Provide end-user technical support on all hardware and software ... all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time + Maintain backup systems to ensure all data… more
- Robert Half Technology (Inver Grove Heights, MN)
- …A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving. Requirements * ... Previous experience using ServiceNow or similar IT service management tools. * Strong communication skills with the ability to provide clear and concise guidance. *… more
- Robert Half Technology (Phoenix, AZ)
- …support and to meet specified SLAs * Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met. * Manage queues ... of L1, escalate occurring issues to global IT Teams. * Resolve and install any software related requests / incidents. * Resolve incidents and requests associated with EUS equipment. * Support Users in connecting or attempting to connect to corporate network… more
- Robert Half Technology (Salt Lake City, UT)
- …software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based ... communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate's degree in computer science or related field (or equivalent experience). 5+… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and ... System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and… more
- Georgia Systems Operations (Tucker, GA)
- …Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer ... Responsible for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of superior… more