- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, ... be in a high volume call center style environment.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under general… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the first ... become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + Remote… more
- Robert Half Technology (Dallas, OH)
- Description We are seeking a skilled and proactive Level 2 IT Support Analyst to join our dynamic IT operations team. This role serves as the escalation point ... the ability to mentor junior analysts while maintaining high standards of customer service . POSITION: IT SUPPORT ANALYST LEVEL II LOCATION: DOWNTOWN DALLAS… more
- City of New York (New York, NY)
- …more areas of services and are accountable for the success of an assigned unit. The Service Desk Unit is part of a central services and support group within the ... practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central ...3-5 years of experience as IT support specialist, system analyst , technical admin or an analyst in… more
- Post Holdings Inc. (New Albany, OH)
- …(10) years of experience in IT, with at least five (5) years working in a service desk or technical support role. + Broad knowledge and experience with desktop ... provides leadership and oversight to Tier 1 and Tier 2 support staff, ensuring high-quality service delivery...ITIL processes is required. + Expert understanding of IT Service Desk policies, standards, and protocol. +… more
- TEKsystems (Boston, MA)
- Help Desk Analyst - Public Sector Financial Systems Support Location: Boston, MA (Hybrid - 4 days/month onsite) Schedule: Monday-Friday, 8:30 AM - 4:30 PM Pay ... and applications used across state agencies. This hybrid Help Desk Analyst role offers a unique opportunity...support within a similarly complex environment. + Proficiency with service desk tools and best practices, particularly… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency State Comptroller, Office of the Title Business System Analyst 2 , SG-23 Item# 01992 Occupational Category Other Professional Careers Salary ... under the NYHELPS Program:For appointment to a Business Systems Analyst 2 , you must have:* A bachelor's...have had one year of permanent competitive or 55-b/55-c service as a Business Systems Analyst 1.… more
- ITG Brands (NC)
- Service Delivery Analyst 2 **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco ... You Will Do** - JOB SUMMARY Serve as a Tier- 2 support point of contact for end user. Works...+ Provides high-level end-user support via telephone, remote and desk side on IT-related issues to employees and contractors… more
- City of New York (New York, NY)
- …managing helpdesk tickets - Minimum 2 + years of experience with creating IT Service Desk Dashboard Reports, Summary Reports, and KPI reports for the senior ... the IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will...management for further analysis using Service Desk Tools - Minimum 2… more
- Huntington Ingalls Industries (Nellis AFB, NV)
- …to join our growing team at Nellis, AFB, NV. The Industrial Security Analyst 2 position will serve as the Front Desk Collateral Security Manager at the Joint ... inspections. What You Will Do + Acts as the front desk security and customer service representative. + Reviews and implements federal security regulations that… more