- Sweetser (Saco, ME)
- …resolution of issues. * Provide customer service as part of the service desk team, including but not limited to Tier 3 support as identified in the ... IT Business Analyst (Saco) Job Code:12870 Location:Saco 04072 Department:Other FT/PT...additions and modifications prior to deployment to ensure uninterrupted service and access to systems. * Provides oversight of… more
- Idaho Division of Human Resources (Boise, ID)
- …experience may receive consideration over other applicants. + Experience working in a Service Desk environment, and knowledge of service management ... IT Operations & Support Analyst II - ITSD Posting Begin Date: 2025/10/22 Posting End Date: 2025/11/05 Category: IT And Computers Work Type: Full Time Remote:… more
- SHINE Systems & Technologies (Reston, VA)
- …with CI polygraph + Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work in a ... is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of...fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1/2 service desk ) * Act as liaison with client ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- RGP (Centennial, CO)
- …fully onsite role in Decatur, Alabama_** + Troubleshoot desktop computing issues based on tier -one service desk tickets. + Resolve 2nd-line incidents and ... We are seeking an experienced IT Analyst to join our Corporate IT team. Under...general supervision of the Support Services Manager, the IT Analyst will provide front-line technical support to end-users, helping… more
- City of New York (New York, NY)
- …When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer ... service , and help protect the future of New York City...the HRIS unit is critical, as HRIS is the " Tier 3" escalation group at NYCAPS Central for all NYCAPS… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... engineering and application development teams to work on issues escalated to Tier 2. Adhere to the defined incident management, problem management, change… more
- ManTech (Chantilly, VA)
- …with the Microsoft Office suite + Basic networking expertise + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + ITIL Foundations ... **MANTECH** seeks a motivated, career and customer-oriented **Senior Systems Analyst ** to join our team in **Chantilly, VA** ....**Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range… more
- SitusAMC (Denver, CO)
- …to higher level tier groups as required or to supervisor. + Using service desk software to record, track and document the problem solving process, including ... to site audit responsibility policies and procedures + Monitor service desk system for incoming requests and...assigned areas of expertise + Assist in training of tier I support staff and in their day to… more
- Parsons Corporation (Centreville, VA)
- …to end-user and product development program service and support requests that exceed tier 1 service desk capabilities. + Some travel may be required ... possible. **Job Description:** Parsons is looking for an amazingly talented **Principal Network Engineer/ Analyst ** to join our team! In this role you will focus on… more
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