- Belay Technologies (Annapolis Junction, MD)
- …devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... of experience with Linux server administration (RHEL and/or CentOS) in an enterprise environment (including both hardware installs and virtual machines). + Will need… more
- Koniag Government Services (Carlsbad, NM)
- …and more. The Systems Administrator will Plan, coordinate, and execute with Network engineers, Service Desk and federal staff, and the IT Operations Manager to ... related customer support including, but not limited to, help desk , NOC center, service , desk ...through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal… more
- Sunstates Security (Raleigh, NC)
- …and basic MDM workflows + Experience working with telecom carriers and mobile service plans + Experience with IT help desk ticketing systems Requirements ... and iPads and is part of the IT Help Desk team. The position focuses on device provisioning, enrollment,...three years of experience supporting mobile devices in an enterprise environment + Experience setting up and troubleshooting iPhones… more
- EPS Corporation (Dahlgren, VA)
- …ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using ... enterprise -level tools. Requirements Key Responsibilities + Provide advanced technical...+ Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …Director of Network Operations and is responsible for providing excellent customer service and technical support to students, faculty, staff, and other visitors at ... This position is responsible for the daily operation of the IT Help Desk including supervision of staff, procurement and deployment of equipment, assisting in… more
- ManTech (Laurel, MD)
- …releases and models + Must be able to create accounts, reset passwords, and provide help desk customer service via phone, or tickets + Must be able to work at ... Laurel, MD. Become an integral part of a diverse team that delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions… more
- Koniag Government Services (Baltimore, MD)
- …the KPI/Scorecard application. + Automate workflows and integrate new features to improve help desk service delivery. + Analyze help desk performance using ... workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations. The developer collaborates closely with help desk … more
- NANA Regional Corporation (Washington, DC)
- …application development, and service desk support. + Ensure service delivery aligns with USMC enterprise information strategy and complies with ... Bases and Stations worldwide, ensuring application functionality, development, maintenance, and service desk operations align with United States Marine Corps… more
- California Energy Commission (Sacramento, CA)
- …is responsible for planning, organizing, and supervising the work of Help Desk staff, coordinating support with other ITSB sections as necessary. Additionally, the ... incumbent develops and maintains policies and procedures related to Help Desk operations for customers. They also perform various analytical activities to support… more
- Beth Israel Lahey Health (Charlestown, MA)
- …N/A **Experience:** + 5-8 years related work experience required + Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and timely… more