- V2X (Springfield, VA)
- …Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service ... provide "hands on" troubleshooting assistance at the desktop level. + The IT Enterprise Service Desk supports a wide array of systems, applications, and… more
- TEKsystems (Sierra Vista, AZ)
- … enterprise service desks in the defense space. Under the Army Enterprise Service Desk , the System Support function handles incidents and requests ... a ticketing system. Skills Help desk support, Troubleshooting, Customer service , Service desk , Windows 10, Active directory, Office 365, Ticketing… more
- General Dynamics Information Technology (Doral, FL)
- …- Doral, FL General Dynamics is seeking individuals to work on our customer's Enterprise Service Desk supporting the Southern Command's daily mission. Chosen ... **Job Family:** Systems Analysis **Skills:** Active Directory (AD),Desktop Computers,Help Desk Support,Spanish as Second Language,Troubleshooting **Certifications:** CompTIA - Security+… more
- Valent BioSciences (Seymour, IL)
- …Provides hands-on L1, L2, and L3 IT support for all service desk and infrastructure tickets (including enterprise HW/SW) + Strategizes, designs, implements, ... the lead, seniormost technical resource and infrastructure architect for both the IT Service Desk and Infrastructure Teams across all Valent Group of Companies… more
- Leidos (San Antonio, TX)
- …both internal and customer-facing projects involving the growth and sustainment of an enterprise service desk suite of tools specifically, ServiceNow. The ... Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow operations management to deliver solutions and day-to-day… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …support to offsite locations. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- General Dynamics - GDIT (Offutt AFB, NE)
- …oversight role. + Strong understanding of ITIL principles and service desk operations. + Experience with enterprise ticketing systems (eg, ServiceNow, ... typical day will include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) to assess… more
- ManTech (Doral, FL)
- …are not limited to:** + Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift ... 2 years' experience credit for that extra education. + Experience in IT service desk or a related field, with a proven track record of providing technical… more
- HarmonyTech (Washington, DC)
- …courteous demeanor at all times. Requirements: + Minimum of 5 years of experience as an Enterprise Service Desk Specialist or in a similar role. + Experience ... record, track, and manage all incoming calls and support requests using help desk software, adhering to established procedures and service level agreements… more
- HCA Healthcare (Asheville, NC)
- …Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application ... advanced clinical applications and complex Cerner tools across the enterprise . This position supports community growth within the .... Resolve complex issues and requests escalated from the Service Desk or other service … more