- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +...of customer satisfaction. + Actively looks for ways to help people in the most efficient manner. + Uses… more
- City of College Station (College Station, TX)
- …utilities, and assist with level one requests. Record, track, and document the service desk request and incident process, including all successful and ... emerging trends in incidents. + Perform a variety of service desk related tasks to include but...rollouts according to Change Management best practices and developing help sheets and FAQ lists for end users. +… more
- SHRM (Alexandria, VA)
- …into all aspects of on-site event planning and execution. + Manage the A&A Help Desk staff at applicable events responding to inquiries and fulfilling ... ensuring timely and effective solutions while providing excellent customer service . The role tracks and audits requests to ensure...may include: + Prolonged periods of sitting at a desk and working on a computer. + Frequent use… more
- University of Southern California (Los Angeles, CA)
- …* Develop documentation to support standard questions or solutioning workflows to enable Service Desk collaboration. * Diagnose system bugs (reported or found) ... strong commitment to and affinity for delivering the highest level of customer service . Essential Duties: + Daily Operations * Provides daily maintenance and support… more
- Marriott (Monterey, CA)
- …High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year degree from an accredited ... or related major; 2 years experience in the guest services, front desk , housekeeping, or related professional area **CORE WORK ACTIVITIES** **Supporting Rooms… more
- ChenMed (Miami, FL)
- …team required + A minimum of 2 years' experience providing technical support, either help desk or network support in a corporate environment preferred + At ... (Network+, CCENT, etc.) or higher required + Experience using a service desk platform (ITSM or trouble ticket system) + Experience configuring routers… more
- World Insurance Associates, LLC. (Anderson, SC)
- …to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is ... payroll & HR solutions. Position Summary Independently leads client strategy, service , and renewal messaging primarily for large market accounts. Creates multiple… more
- Tyto Athene (San Diego, CA)
- …Locations in Fort Belvoir, VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...equivalent. + 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired.… more
- SitusAMC (Denver, CO)
- …problems to higher level tier groups as required or to supervisor. + Using service desk software to record, track and document the problem solving process, ... one of our amazing careers, so that we can help you realize your potential and career growth within...to site audit responsibility policies and procedures + Monitor service desk system for incoming requests and… more
- Aspen Dental (Tallahassee, FL)
- …offices. + **Reporting:** Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for ... or equivalent + 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital...Members in a virtual environment + Experience in a Help Desk or Ticket Management System preferred,… more