- TEKsystems (Coppell, TX)
- Description Job Title: Tier 1 Helpdesk Agent (also known as Help Desk Agent, Service Desk Agent, Desk Agent, or Guest Services) Key Responsibilities: ... + Cell phone with good reception. + Speakers/mic or USB headset (provided). s Help desk , Troubleshooting, Help desk support Top Skills Details Help… more
- American Tower (Westborough, MA)
- …status updates to clients; ensure data on service requests is entered into help desk problem tracking systems accurately and promptly daily to provide an ... troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team, and other IT groups when issues or… more
- IntelliDyne (Washington, DC)
- …+ Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; ... $130k Clearance: Secret Responsibilities: + Be the primary customer service champion of the program. + Design effective quality...the program. + Design effective quality assurance measures for service requests and ensure compliance by the team. +… more
- US Tech Solutions (Kellyville, OK)
- …* Provide second-line investigation and diagnosis * Resolve and close incidents and service requests as per help desk procedures and allocated ... service requests within agreed timescales * Log incident and service request details per help desk procedures * Communicate with customer regarding… more
- University of Utah (Salt Lake City, UT)
- …+ Experience with AV equipment and video conferencing + Experience with telephone customer service (eg information services, help desk , customer support). + ... Financial Aid Office if you're unsure. **Responsibilities** + Provides help desk style support via Zoom +...desk style support via Zoom + Provides customer service and assists users with specialized software. + Creates… more
- ManTech (Chantilly, VA)
- …2+ years of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + ... Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- NTT DATA North America (Alexandria, VA)
- …+ 10 years of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing ... exceptional customer service in a federal environment + 3 years of...invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into… more
- Packing Corp of America (Columbus, IN)
- …+ Experience Supporting O365 including Outlook and MS Teams. + Experience investigating and resolving help desk service requests and use of help ... business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more… more
- Pearl Interactive Network (Washington, DC)
- …(ITIL) v4 Foundations certification, preferred. + Prior experience working in a federal government help desk / service desk environment + Ability to use ... or other related disciplines. + 5 years' experience in IT support/ service management or related field. + Project Management Professional (PMP) certification,… more
- General Dynamics Information Technology (Bethesda, MD)
- …+ Associate's Degree and 2+ years in a related in IT role such as Help Desk , Service Desk , Incident Response, or NOC Technician (or 5+ years ... closely with the technical teams to reduce non-scheduled outage times and improve service stability + Contribute to the continuous improvement of TOC processes and… more