- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 users of Windows ... Infrastructure Library (ITIL) for Incident Management, Request Fulfillment, Access Management, Service Desk function and IT Operations Management. The incumbent… more
- Perdue Farms, Inc. (Salisbury, MD)
- …balance, we're committed to helping our team members thrive. **That's Perdue.** **Summary** The Service One Service Desk is the first point of contact ... a hands-on role that is responsible for supervising the Service Desk team and performing Team Leadership...Problem Management and/or Change Management processes. They will also help to support & administer the ITSM system. This… more
- General Dynamics Information Technology (Yorktown, VA)
- …None **Job Family:** Technical Support Services **Skills:** Communication,Customer Service ,Hardware/Software Troubleshooting, Help Desk Support,Technical ... support. MEANINGFUL WORK AND PERSONAL IMPACT As an IT Operations Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on our… more
- Encore Electric, Inc. (Lakewood, CO)
- … lifecycle management + Lifecycle to improve processes + Shift-left Service Desk Strategy + Change management concepts to help teammates adopt process ... + Coordinate with IT suppliers to resolve issues outside the scope of the help desk + Ensure compliance with information security and company policies +… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves all IT activities ... with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves all routine IT activities… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring...staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction. CGI Federal is growing… more
- JPMorgan Chase (Columbus, OH)
- …JP Morgan Workplace Solutions you will be responsible for operational excellence in our Global Service Desk team. This role will be reporting to the Ohio ... Lead and includes providing leadership to a team of Service Desk associates, ensuring delivery of associated...Center solutions + 4+ years experience with CRM and help desk software + Lean / Six… more
- V2X (Reston, VA)
- …+ Experience utilizing Microsoft Office products (Required) + Familiarity with the National Help Desk Service Manager (NHDSM) Tool (Desired) + Strong ... organization skills + Ability to work effectively in a team environment + Excellent communication and inter-personal skills + Monthly Travel to GA and/or CA required. + What We Bring + At V2X we strive to be market competitive in our total reward offerings. +… more
- New York State Civil Service (Rochester, NY)
- …college or university and four (4) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and ... related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK: Network/System Engineers II work under supervision in units… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …Report Helpdesk status to management team. * Ensure smooth coordination of help desk tickets in line with our Service Level Agreements. * Coordinate employee ... **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services...dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing … more