- Bright Horizons (Newton, MA)
- …Develop and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards, workflows, ... documentation. + SLA Management and Enforcement with consistent delivery of excellent customer service . + Respond to client service requests that range from… more
- Serco (Fort Leavenworth, KS)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... 2 years of experience. + A minimum one-year general helpdesk , system engineering, or administration experience. + Security +...is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please… more
- State of Georgia (Troup County, GA)
- …An Associate's degree in computer science or work-related field. * Proficient in helpdesk or service ticketing systems. * Professional certification in related ... installed, and maintained. Troubleshoots and Implements Technology 1. Respond to help desk tickets or messages in person, over the phone, or electronically in… more
- TEKsystems (Austin, TX)
- …end user tickets entered within the system via calls un resolved by the helpdesk support team, ticketing system, or walk up technology. Basic support for: laptop, ... Description: + Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware… more
- Robert Half Technology (Greenville, SC)
- …software problems. . Image computers, run cable, and troubleshoot printers. . Meet service level metrics based on average tickets opened/closed per hour, first call ... and assure success. Requirements . 1-2 years of experience in an enterprise helpdesk and/or desktop support environment supporting remote users. . Strong customer … more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical directions and supervision in coordinating, restoring,… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to provide technical directions and… more
- TEKsystems (Ann Arbor, MI)
- …(conversions are estimated to take 3 hours). Skills Preferred: Desktop, Help desk support, Customer service , Support, Troubleshooting, Phone support, network ... candidate should have experience working in an IT Support role previous ( helpdesk and/or desktop support) and have enough working knowledge of IT hardware/software… more
- Three Saints Bay (Denver, CO)
- …and by reading alarm panel information via the event log to eliminate unnecessary service calls. + Apply technical knowledge to perform simple or routine tasks. + ... direction from customer agencies and FPS. + Assist Help Desk resources when there is no programming scheduled or...maintaining technical Standard Operating Procedures (SOP's) related to the helpdesk function. + Print a physical copy of all… more
- General Dynamics Information Technology (Chantilly, VA)
- …and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.** **Provide technical ... solutions.** **Resolve issues within specific SLAs or escalate to the appropriate service level queue for resolution.** **Review incidents and incident database to… more