- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to provide technical directions and… more
- TEKsystems (Ann Arbor, MI)
- …(conversions are estimated to take 3 hours). Skills Preferred: Desktop, Help desk support, Customer service , Support, Troubleshooting, Phone support, network ... candidate should have experience working in an IT Support role previous ( helpdesk and/or desktop support) and have enough working knowledge of IT hardware/software… more
- Three Saints Bay (Denver, CO)
- …and by reading alarm panel information via the event log to eliminate unnecessary service calls. + Apply technical knowledge to perform simple or routine tasks. + ... direction from customer agencies and FPS. + Assist Help Desk resources when there is no programming scheduled or...maintaining technical Standard Operating Procedures (SOP's) related to the helpdesk function. + Print a physical copy of all… more
- General Dynamics Information Technology (Chantilly, VA)
- …and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.** **Provide technical ... solutions.** **Resolve issues within specific SLAs or escalate to the appropriate service level queue for resolution.** **Review incidents and incident database to… more
- Family Dollar (Chesapeake, VA)
- …Real Estate and Store Operations and Field personnel. + Escalation point for service providers on deployment issues and problem solving during and after-hours on a ... changes for the staff and techs. + Supports Help Desk with various requests such as obtaining miscellaneous equipment,...years of related work experience in project coordination, IT Helpdesk , Project management role. + Experience managing the work… more
- Brown County (New Ulm, MN)
- Job Duties Serves as a first contact for troubleshooting support. Monitors helpdesk requests and escalates requests when needed. Quotes, orders, and scheduling ... Administration and 2 years' experience in PC hardware; Microsoft 365; help desk ; or customer support experience. Familiarity with the information needs of management… more
- PDS Tech Commercial (Crawfordsville, IN)
- …1-2+ years technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers * IT related associate degree, or ... can hold others accountable for desired results. * Customer Service - Supporting internal customer needs and requests for...in a heavy industrial setting * Customer support or helpdesk experience * IT certifications, such as a current… more
- General Dynamics Information Technology (Washington, DC)
- …of Contact support, onboarding assistance, and end user assistance. + Review daily service desk notifications and transfer or escalate tickets when necessary. + ... + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by usersMaintains current knowledge of relevant technology as assigned EDUCATION… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... in the Network Operations and Security Center (NOSC), which functions as the helpdesk for network operations support. The role includes diagnosing and resolving WAN… more
- Enhanced Protection Services (New York, NY)
- …by screening test calls and other administrative tasks + Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks ... and effective resolution of support issues + Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support… more