- NANA Regional Corporation (Herndon, VA)
- …request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in person for end ... We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA....+ Identify and escalate more complex problem reports or service requests to next tier of support as appropriate.… more
- CACI International (Hampton, VA)
- …Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk . As the first point of contact for regional hub operations, you ... and Configuration Management as part of the AF-DCGS Enterprise Service Desk (ESD). * Work with government...* ITIL v4 certification Desired Qualifications: * Enterprise Level Helpdesk and Customer Service Experience * A… more
- GMHC (New York, NY)
- …with threat response procedures and participation in log audits or security event reporting. Service Desk & Support Tools + Experience using service ... Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing system, phone, email,… more
- Applied Technical Services, Inc. (Marietta, GA)
- …IT Services and Cybersecurity Operations, ensuring exceptional client satisfaction, proactive service delivery, and operational excellence. This role manages a team ... of helpdesk technicians, systems operations engineers, and security operations analysts...and client relationship skills. The successful candidate will transform service delivery from reactive to proactive, building lasting client… more
- V2X (San Diego, CA)
- …professionalism. Responsibilities + Computer Systems Analyst + We have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team ... Navy's Strike Planning and Execution Systems. + What You'll Do: + Provide helpdesk support for Navy systems administration and installations support. The duties for… more
- TEKsystems (Baltimore, MD)
- …design and engineering teams. This resources functions are not limited to the following: - Service as the internal helpdesk SME for Civil 3D. - Provide timely ... and helpful customer service in a positive and professional manner - Provide...Civil 3D and IT training - Log all Help Desk interactions in a timely manner - Assist with… more
- Insight Global (Fort Worth, TX)
- …help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on ... reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic...as a Business Analyst 2 past years working within Helpdesk / IT Support Extensive experience with Excel for documenting… more
- ManpowerGroup (Seattle, WA)
- …and/or Linux operating systems in a corporate setting. + Experience working in helpdesk or desk -side support environments. + High school diploma or equivalent; ... IT Support Engineer is the first point of contact for technical support service requests. Our IT Support Engineer II spends their day fielding incoming chats,… more
- Cyber Advisors (Maple Grove, MN)
- …two-year college degree in Information Technology; or equivalent experience. + The Cyber Advisors Service Desk is not an entry level position and will require a ... time doing it! We are looking to add a Service Technician to our team. Cyber Advisors provides employees...for consideration. Experience + Two years related experience with helpdesk /desktop support in a professional environment + Call center… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... medium IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the… more