- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... of high-quality IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- Tech Legion (Orem, UT)
- Job Description Job Description Service Delivery Manager – Service Desk Reports to: Director of Operations Location: Orem, UT Work Arrangement: On-site ... Compensation: $60,000–$80,000 (based on experience) Role Summary The Service Delivery Manager – Service Desk owns how service is delivered internally… more
- AeroVironment (Simi Valley, CA)
- …articles and/or self-help materials. + Other duties as assigned by team lead or service desk manager . Basic Qualifications (Required Skills & Experience) + ... **Worker Type** Supplemental **Job Description** Summary: The Service Desk Intern is a member...refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the… more
- Razor Technology (Conshohocken, PA)
- …of escalation for customers requiring additional attention or issue resolution. Collaborate with Service Desk Manager and Account Executives to address ... Job Description Job Description Position Overview Razor Technology is seeking a Service Desk Supervisor to lead our frontline support team and ensure customers… more
- Newave Solutions LLC (Oklahoma City, OK)
- …of IT Support resources and successful completion of service requests to the Service Desk Manager · Responsible for entering time and expenses in ... Job Description Job Description The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager , IT Service Desk **Location:** San Jose, California **Salary Range:** ... and financial impact. **ABOUT THE ROLE** We are hiring a **Senior Service Desk Technician** to provide high-quality IT support across hardware, software, and… more
- SMB IT Solutions (Smyrna, GA)
- …HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The number one goal of everyone on our ... indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients Team Work Follow the schedule provided by… more
- Layer 7 Consulting (New York, NY)
- …and implementing improvements to enhance service quality. Additionally, the Help Desk Operations Manager will serve as an escalation point for complex ... Job Description Job Description The Help Desk Operations Manager is responsible for...hardware, software, and network issues Excellent communication and customer service skills Experience with help desk ticketing… more
- Converged Security Solutions (Washington, DC)
- …enterprise-scale Service Desk ticketing system (Remedy, ServiceNow, or Service Manager ) desirable. Ability to analyze and diagnose technical issues and ... Job Description Job Description Tier 2 Service Desk Technician to support work in Washington, DC Must have the ability to work day shift Monday – Friday with… more
- Doctors office / Family Practice (Washington, DC)
- Job Description Job Description Help Desk Manager - Tier II Washington, DC Pay From : $88,000/yr MUST: Active DoD Secret clearance Experienced Help Desk ... to take and pass HDI certification (Ex. Support Center Manager or Desktop Support Manager ) PMP certification...equipment, mobile phone and asset management support in a service desk environment for a Federal client… more
