- Insight Global (Pittsfield, MA)
- …the Role: We are seeking an experienced operational leader to oversee all day-to-day operations for a growing IT Managed Service organization. This role is ... operational teams across multiple locations, with a strong focus on help desk , security/infra, and security operations center functions Analyze internal … more
- Serco (Fort Bliss, TX)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... in complex operational environments. As part of the Integration & Operations functional area, this role provides independent configuration management support for… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... related tools, especially during early shifts. 2. Command Center Operations + Serve as the primary point of contact...in real time. + Proven leadership experience with end-user service support with a global scope. + Prior experience… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III is responsible for training and mentoring Network Operations Center personnel and serving as the primary escalation point for Tier I and ... issues. This role acts as a technical subject matter expert (SME) for Operations Center initiatives and cross-functional projects. The Tier III NOC Engineer is also… more
- Colorado Springs Utilities (Colorado Springs, CO)
- …position, you will provide system support for our water, gas, and electric utility operations . The work that you do is critical to maintaining the data integrity, ... to use and build your technical skills will enable Operations to continuously improve processes, find cost savings, and...+ Provide technical assistance to end users and help desk staff + Create and revise reports, process documentation,… more
- Publicis Groupe (New York, NY)
- …to meet performance goals across a variety of channels. The Client Operations team within Central Activation works hand-in-hand with the agency accounts teams ... and clients to ensure the highest level of service and optimal processes and resource allocation, in order...in order to deliver the expected results. This Client Operations Director role will be dedicated to supporting one… more
- City of Gulfport (Gulfport, MS)
- …This position ensures reliable connectivity, optimal network performance, and secure operations that enable the delivery of critical public services. The ideal ... to the Americans with Disabilities Act, may include the following: + Network Operations & Maintenance + Monitor and maintain the City's LAN/WAN infrastructure to… more
- Sponsors for Educational Opportunity (SEO) (San Francisco, CA)
- …solutions in tickets and knowledge articles. + Maintain high standards of customer service , focusing on fast response and high first-touch resolution. + Build and ... knowledge base with articles on core tools and standard operations (eg, VPN, password resets, Chromebook setup). + Collaborate...activities. + The scope of work includes: + Help Desk : Okta, password resets, MFA, Zoom, G-Suite, Zendesk, Robin… more
- Texas State University (San Marcos, TX)
- …end-to-end processes and procedures. + Developing training materials and desk manual. + Interacting courteously, establishing rapport and effectively ... cooperative environment, interact effectively and diplomatically, and provide strong customer service . + Leadership:Ability to lead by example, coach, motivate, and… more
- Microsoft Corporation (Santa Clara, CA)
- …procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. ... at the forefront of our data center design and operations , we continue to grow and evolve as we...from more experienced technicians on difficult or complex tickets. ** Service Delivery** + Develops an understanding of effective execution… more
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