- City of New York (New York, NY)
- …business process re-engineering, change management, program management, security administration, service desk , computer operations , telecommunications, and ... of New York employees serving in a permanent Civil Service title of Computer Operations Manager or...Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. -… more
- ManTech (Doral, FL)
- …or a related field, with a proven track record of providing technical support and managing service desk operations . Deep understanding of IT service ... of service desk technicians. + Experience in managing service desk operations , including shift scheduling, performance monitoring, and reporting. +… more
- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- OneHope, Inc (Pompano Beach, FL)
- …guest service as it pertains to service of tenant needs. Front desk operations to include: dealing with customer service issues and solutions, ... Position Title: Front Desk Associate Part Tme Shift We operate as...time of day. * Provide gracious and efficient telephone service as it relates to general services. Calls should… more
- Criterion Systems (Las Vegas, NV)
- …a government customer on-site inLas Vegas, Nevada. The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. ... Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center. Qualifications Required Experience,… more
- Hyundai Autoever America (Fountain Valley, CA)
- …Continuously evaluate and improve onboarding procedures to enhance the employee experience. + Service Desk Operations : Oversee Service Desk ... operations and process improvements. Facilitate communication between other service management area and the user community. + Change...least 3 of 6 areas of expertise below: + Service Desk + Account Administration + Onboarding/Offboarding… more
- North Carolina State University (Raleigh, NC)
- …ensuring all inquiries are thoroughly resolved in a timely manner. Key Responsibilities: 1) Front Desk Operations & Customer Service : + Serve as the primary ... making it essential to maintain SPIA's professional image and reputation for excellent service . The incumbent will work in a varied-paced environment that depends on… more
- General Dynamics - GDIT (Offutt AFB, NE)
- … service delivery oversight role. + Strong understanding of ITIL principles and service desk operations . + Experience with enterprise ticketing systems ... typical day will include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) to assess… more
- CACI International (Chantilly, VA)
- …experience demonstrating leadership abilities + Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA ... Service Integration and Management (SIAM) Operations Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start:… more
- TekSynap (Fort Detrick, MD)
- …assurance (QA) programs, and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical ... requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket… more