- NTT America, Inc. (Richmond, VA)
- …procedures to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical ... Engineer(L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and… more
- NTT America, Inc. (Southfield, MI)
- …procedures to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical ... (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their Packaged Application technologies… more
- System One (Plainsboro, NJ)
- …organizational, multitasking ability + Familiar with productivity software, analytics software and service desk operations software and best practices + ... and comfort of meeting spaces while providing consistent, quality hospitality service . **Duties & Responsibilities** + Review conference and event setup details… more
- Mastercard (O'Fallon, MO)
- …or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing ... and services they need every day. About the Role A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and… more
- System One (Washington, DC)
- …client-provided meeting content such as Powerpoint, Canva, or similar presentations/decks + Assist Service Desk operations by responding to client chats, ... servicing global conferencing, with the goal of providing responsive and effective service . **Duties & Responsibilities** + Prepare and close conference rooms for… more
- Amentum (Oklahoma City, OK)
- …incumbent performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders and ... phone, land line and email. Dispatches shop personnel for Emergency and Urgent service orders. + Maintains all Facility History Files and Facility Manager files to… more
- Mastercard (O'Fallon, MO)
- …or Datadog. *Experience in ITSM practices with a focus on incident management and service desk operations ? *Understanding of Ticketing system and workflows ... escalating complex issues, and collaborating with internal teams like business operations , customer technical services, Biz Ops , program and product development.… more
- ManTech (Herndon, VA)
- …service desk or program management. + 4+ years of leadership experience in service desk support and operations . + One of the following certifications ... are not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary + Take ownership… more
- Koniag Government Services (Washington, DC)
- …of network protocols, devices, and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong analytical and ... the initial point of contact for network issues, outages, and service requests. Responsibilities include monitoring network performance, triaging incidents, and… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... with the Program Manager providing support for the DHS HQ desktop services operations and strategy. The DPM collaborates with the customer, responds to information… more