- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + Software… more
- Focus on the Family (Colorado Springs, CO)
- …include identifying, prioritizing, resolving, and/or escalating system issues. This is a Service Desk Level 1 position and will troubleshoot issues, identifying ... for service requests and incidents into the Service Desk software + Determines urgency, impact,...Escalates service issues to the appropriate technical service group as promptly as possible supplying support… more
- Bright Horizons (Newton, MA)
- …primarily for full service care. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will ... better customer service and to provide the service more efficiently and effectively. + Provide support...+ Complete and maintain internal knowledge base documentation for support desk staff. Ensure that internal knowledge… more
- Brockton Hospital (Brockton, MA)
- …KNOWLEDGE & SKILLS: . Ability to use and configure Halo ITSM (or an equivalent service desk system) for managing incidents, service requests, workflows, and ... Are you an experienced IT support professional who thrives in a fast-paced environment...+ Experience (Type & Length): 5-10 years in a service (help) desk environment + Certification/Licensure: +… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... program objectives. Key Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment + Ensure compliance with… more
- Casella Waste Systems Inc. (Rutland, VT)
- …necessary information to properly address end users' inquiry\. + Completes a log for each service desk phone/email request in the Casella Service Desk ... ## Position Summary The Technical Support Specialist is responsible for providing technical ...## Key Responsibilities + Monitors and responds quickly to service requests via phone or email and obtains all… more
- Mount Sinai Health System (New York, NY)
- …Specialist III is a senior level technician who provides an escalated level of service . This includes the support and consultation to business area management ... area and five years of experience in a helpdesk, desk side, application, or systems support role....in computer repair, maintenance and installation. + Strong customer service and organizational skills. + Excellent oral and written… more
- Teledyne (Camarillo, CA)
- …+ Support for client applications; + Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support + Support for ... track interactions with end-users and related activities in the service desk tool + Create Knowledge Base...logs + Call software and hardware vendors to request service regarding defective products + Support equipment… more
- Robert Half Office Team (Hartland, WI)
- Description We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer ... be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an… more
- Lithia & Driveway (Las Vegas, NV)
- …What You Bring: + 8+ years of IT support experience, ideally in a Service Desk / Call Center environment + Strong technical knowledge of Windows, Apple, ... objectives. This position is responsible for providing quality technical support and customer service to all customers...The individual in this position will work in a service desk / call center environment troubleshooting… more