- Amentum (Washington, DC)
- Amentum is seeking a ** Senior ** ** Desk Officer** to support our US Department of Energy and Counterintelligence (DOE-IN) contract. Positions will be based in ... the Washington, DC area. **Responsibilities** Serves as Desk Officer, specific duties and functions include, but are not limited to, the following: + Daily case… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... A+ certification **Exemption:** Non-exempt **Requisition ID:** 34161BR **Posting Title:** IT Service Desk Support Staff I **Employment Type:** Regular, Full… more
- SAIC (Vancouver, WA)
- …+ Oversee quality of all support services provided by the service desk , including customer engagement, timeliness of resolution, escalations, ticket ... with guidance provided by the IT Contract Supervisor. + Support the service desk staff...serving as the escalation point for junior, mid, and senior -level technicians and by tackling complex issues requiring advanced… more
- BXP (Boston, MA)
- Primary Purpose of Position: Oversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate ... Infrastructure Services and Application & Data Services. Essential Functions: End User Support + Respond in person/remotely; escalate across regions; support … more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is a hands-on leader ... + Lead, mentor, and develop the service desk team to deliver high-quality support and...and communications liaison between IT, business partners, users, and senior management. + Participate in IT steering committees and… more
- TekSynap (Glynco, GA)
- … Manager to lead our Service Desk operations, ensuring top-tier service delivery and support for IT services. This role requires a dynamic leader ... IT Service Desk , ensuring effective management of incidents and service requests, and delivery of high-quality technical support . + Develop and implement… more
- RxBenefits (Birmingham, AL)
- … support and onboarding workflows. _Team Development_ + Recruit, train, and mentor service desk and endpoint support staff. + Conduct performance ... senior management. + Manage first and second level support incidents and escalate the rest to senior...+ At least ten (10) years' experience in a service desk or PC support … more
- TEKsystems (Bartlesville, OK)
- …documentation, including Knowledge Base articles and FAQs. Skills Help desk , Help desk support , Service desk , Troubleshooting, Active directory, ... Description We are seeking a skilled and service -oriented IT Support Specialist to join...10, Phone support Top Skills Details Help desk ,Help desk support Additional Skills… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more