- Beth Israel Lahey Health (Charlestown, MA)
- …management. This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, ... resolving, and timely follow up of service requests/incidents. The Senior Field ...related work experience required in 3 plus years of Service Desk /Field/IT Support experience supporting… more
- Rocket Software (Rogers, AR)
- …by our customers, Rocketeers. They offer support and guidance to IT Service Desk Specialists. **Essential Duties and Responsibilities** : + Provide level 2 ... in what they're doing!** **Job Description Summary:** As a Senior IT Support Specialist for Rocket Software,...IT Service Desk Specialists, IT Service Desk Specialists and IT Support… more
- EPS Corporation (Dahlgren, VA)
- …+ Six (6) yearsof professional experience in Industry, Federal, or DoD Help Desk Support . + Hands-on experience withBMC Remedy,ServiceNow, or similar help ... Senior Customer Technical Support Specialist -...have a strong background in Federal or DoD help desk environments and a proven track record of delivering… more
- HCA Healthcare (Asheville, NC)
- …matter expert to resolve incidents or fulfill requests . received from the division Service Desk or other division or facility service resources; provides ... **Introduction** Do you have the career opportunities as a Senior EHR Support Analyst -Cerner you want...subject matter experts and services resources and the enterprise Service . Desk in managing resolution of… more
- Serco (Herndon, VA)
- … Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk ** , **Field Services** , and ... support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Crate & Barrel (Northbrook, IL)
- …Create and maintain knowledge base documentation for use by the Digital Workplace, End User Support , and Service and Operations Desk team members. + Provide ... an inclusive mindset to join our team as a Senior End User Support Engineer. As the...technical training to Service Desk , Operations teams, and relevant parties. + When necessary,… more
- Bright Horizons (Newton, MA)
- The Senior Applications Specialist - Support role...service care. The individual will help manage a support desk ticketing system and inquiries from ... better customer service and to provide the service more efficiently and effectively. + Provide support...+ Complete and maintain internal knowledge base documentation for support desk staff. Ensure that internal knowledge… more
- Brockton Hospital (Brockton, MA)
- …KNOWLEDGE & SKILLS: . Ability to use and configure Halo ITSM (or an equivalent service desk system) for managing incidents, service requests, workflows, and ... makes a difference? Signature Healthcare is seeking an IT Senior Technology Support Specialist to join our...+ Experience (Type & Length): 5-10 years in a service (help) desk environment + Certification/Licensure: +… more
- PennyMac (Carrollton, TX)
- …of homeownership through the complete mortgage journey. A Typical Day The Senior Client Support Specialist - Third Party Origination provides advanced ... guidance, direction, and training for TPOs as needed. The Senior Client Support Specialist will : +...banks and/or credit unions + Work experience providing user support services + Highly effective customer service … more
- Deloitte (Tampa, FL)
- …practices for Core Risk Managers. Both functions are described in detail below. + Deal Desk Support , Contracting, and Negotiations + Assist with deal desk ... various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and… more
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