- Bright Horizons (Newton, MA)
- The Senior Applications Specialist - Support role...service care. The individual will help manage a support desk ticketing system and inquiries from ... better customer service and to provide the service more efficiently and effectively. + Provide support...+ Complete and maintain internal knowledge base documentation for support desk staff. Ensure that internal knowledge… more
- Brockton Hospital (Brockton, MA)
- …KNOWLEDGE & SKILLS: . Ability to use and configure Halo ITSM (or an equivalent service desk system) for managing incidents, service requests, workflows, and ... makes a difference? Signature Healthcare is seeking an IT Senior Technology Support Specialist to join our...+ Experience (Type & Length): 5-10 years in a service (help) desk environment + Certification/Licensure: +… more
- PennyMac (Moorpark, CA)
- …of homeownership through the complete mortgage journey. A Typical Day The Senior Client Support Specialist - Third Party Origination provides advanced ... guidance, direction, and training for TPOs as needed. The Senior Client Support Specialist will : +...banks and/or credit unions + Work experience providing user support services + Highly effective customer service … more
- TD Bank (Vienna, VA)
- …this role. **Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational ... oversight of the trading desk , ensuring adherence to regulatory requirements, risk management practices,...allocation to handle live trading orders efficiently and meet service level standards + Supervises and participates in the… more
- WCG Clinical (Cary, NC)
- …metrics related to key client satisfaction, retention, expansion, engagement, general support ticket resolution and help desk satisfaction, and overall ... Oversee Client Experience teams to deliver unified and exceptional service . + Build trusted relationships with senior ...tools, and processes for all client experience functions, including support and help desk operations and strategic… more
- Deloitte (Tampa, FL)
- …practices for Core Risk Managers. Both functions are described in detail below. + Deal Desk Support , Contracting, and Negotiations + Assist with deal desk ... various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and… more
- MongoDB (Palo Alto, CA)
- …in the organization **Candidate Profile** Required + Experience: + 5+ years in IT end-user support , service desk , or field support + Meaningful ... VIP Support function, responsible for proactive, high-touch ("white-glove") technology support for our most senior leaders and their Executive Assistants… more
- Applied Research Solutions (Washington, DC)
- …systems as needed, and route trouble tickets & support requests as required to Service Desk . + Review and automate workload deployments in support of the ... **Description** ARS is looking for a Senior Operations & Maintenance Support . As...Azure that leverages cloud-based infrastructure such as Azure Kubernetes Service to support rapid software development. +… more
- Chenega Corporation (Fort Belvoir, VA)
- … Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft....Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond… more
- Capgemini (Warren, NJ)
- …SOPs, KEDBs, operational manuals, and ITIL process documents. Collaborate with the Service Desk for shift-left initiatives and escalation handling. Provide user ... **Job Title:** Senior Desktop Analyst - Technical Desktop Support...practices. Ensure compliance with IT policies, security protocols, and service delivery standards. Generate trend analysis and performance reports… more